Few questions about a new purchase
Hello all, I am about ready to buy a new TT and I would like to get opinions on a couple things. I am looking at a bunk house somewhere in the 27' foot range, from what I can tell that doesn't get...
Forum Discussion
afidel wrote:
Nope, my paperwork from KZ specifically states that only the selling dealership is required to perform warranty work and from what I've read this is not uncommon in the RV industry (vs the auto industry where any dealership can do the work and bill the manufacturer). I'd guess this is so that a dealership that invests in a decent service department doesn't get all the regional work for that one line dumped on them while others get by without the overhead.
I'm sure if you look at the paperwork little deeper you'll find the line that says to the effect, "you can use another dealer, but it has to be authorized first." If you're 3,000 miles from your dealer, I doubt KZ would tell you to take the trailer all the way back to the selling dealer to get the problem fixed. If they did then that would be an excellent reason to never buy one. I can understand them wanting to give the selling dealer a chance perform the work, but that's not always possible or ideal depending on the situation.
On the other hand, the standard is to allow warranty work to be completed by any factory authorized dealer, an authorized contractor, or a one time authorize contractor. I've done so plenty of times before.
