I can only speak to one manufacturer, Lance Campers. I bought a new Lance 981Max truck camper in 2005. Like anything new and complicated there were some issues. The first was the Coleman A/C. From the first it would not blow cold air. you could hear the compressor turn on, but warm air came out the vents. The obvious solution would have been to replace the unit, but unfortunately that was right after Katrina and literally every availble unit was being shipped to equip TTs for the disaster.
Lance didn't hesitate to authorie ny selling dealer to take the camper to a service center where a valve could be installed that would allow the coolant to be reloaded. After that no more A/C issues for the nine years I owned the camper.
The 2nd issue occorued about six months later. The Norcold reefer quit working. That warranty was covered by Norcold and they authorized one of their factory centers to fix the problem. The control board was replaced and the reefer worked perfectly from that point forward.
At that time the warranty period on a Lance was two years. About 20 months after purchase the Auto Transfer switch for the genny quit. The generator would come on but there was no power. My dealership had closed in the bust of the RV industry and the Lance dealership was now run by an outfit that I had no reason to trust. When I called that outfit they said the ATS was part of the generator and needed to be serviced by Onan. I knew that was BS so I called Lance. I am about four hours drive from their plant in Lancaster CA. They asked if I would like to bring it there. I said sure, why not, and they made me an appointment.
I showed up late in the day before I was scheduled. They had parking places outside with 30 Amp hookups, so I spent the night there. When they opened in the morrning there was a knock on my door. A technician with a clipboard was outside and he had a list of EVERY call ever made to Lance about my camper! He came in, inspected the camper and noted some problems that I had not even realized I had. For example, the carpet was chafing under the slide and the slide was not closing properly.
Two hours later the camper was returned to me with the ATS fixed and all other minor issues resolved! I cannot even imagine finer service.
