Is your Ram towing as Good as it should?
Or does it not have the power it should have. It seems that Ram is putting the WRONG gear in their trucks. Seems if you ordered a 3.55.1 axle. You could have got a 3.21.1 axle. AND they won't even o...
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Terryallan wrote:An excellent post. And it reinforces what I have been saying. A truck is a sum of it's parts. One wrong or defective part can have a detrimental effect on other parts.ib516 wrote:Terryallan wrote:
And to save the day, That is all Ram would have had to do. Replace the gearing. Poor customer service is the lesson of this story.
....at this point, according to ONE GUY.
doesn't matter how many IF YOU are that ONE guy. I work in the Auto industry, and believe you me. that ONE guy can destroy your reputation, and cost millions in the search to find out what happened.
Our PPM is 12. Meaning out of one million parts we had 12 complaints. Every one of them was brought back to us, and we searched until we found the cause. Not all were catastrophic failures, some just had a little something wrong, and some were influenced by the other parts they hooked up to. But they all came back, and we did not stop until the cause was found.
BTW 12 PPM is WELL below industry goals. But still more that is wanted at our company. As I say. Even ONE can hurt you, and if you are the one. Your day is ruined.
