I just called the phone number (574-848-1118) that I found for High Pointe microwaves. The lady I talked to said that her company is just a distributer of the microwaves and NOT the manufacture. The microwave has a ONE year warranty and they will replace it for free if you purchased it within the one year time. Also surprise, surprise, guess where High Pointe microwaves are manufactured. You are correct. They are manufactured in the same country as the tires that come standard on RVs, CHINA!! Go figure! I was wanting to get something started about a manufacturing defect since the problem I'm having with my microwave is VERY common. The lady I talked to said her company does NOT provide any technical support for the microwaves, they ONLY distribute them. I wonder what would happen if many of us that have High Pointe microwaves called the phone number I provided and complained??