We bought the Arctic Fox 25W and I think it is a great trailer. But, I have to say the attitude I got from the Northwood people regarding getting electrical schematics was very disappointing. At first Brent said "sure" and send me a plug and outlet location drawing. When I called and said this is not a schematic. Brent said well we don't have one. When I asked if they sell a trailer without someone actually designing the electrical system, he said no. He then passed me on to a service manager named Matt, who finally when pushed for an answer, finally said "no" you cannot have the drawing. 2 phone calls, being talked down to, and a 1/2 hour of time to be told "you don't get know how your trailer is designed." If you have had this experience with other manufacturers, please respond. I am curious how much hide the ball goes on out there.I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.

Why do you need a schematic? Wiring in TTs is pretty straightforward. I would say actual routing of wires in any TT could be different each day or even TT to TT. Electrical in RVs is done to code - NEC article 551. If you want to verify what lights, outlets, etc. are on a circuit, that can be determined by just pulling a fuse or flipping a breaker. Northwood will no different than other TT manufacturers on this so don't get frustrated in them. BTW, I'm an EE and have no desire for a wiring schematic and I've done tons of wiring mods.

Myderacer: You're right. I just thought having it would make my minor mods easier to do. The part that frosts me is that I got the run around for 30 minutes, being told there is no schematic and then that there is (any breathing adult knows there is), and finally you cannot have it. If I had been told that first off I still would have been frosted but at least I would not have been lied to for 30 minutes.

I think you would be hard pressed to get schematics from any manufacturer. My Montana had a wiring error when new. Dealer had a little trouble finding where the miswire was. Afterward I asked the service manager if he could get me a copy of the wiring diagram for the 5er. He said that even he could not get one.A wiring diagram would be what you would need. A schematic shows how it is connected electrically with no regard to actual wiring paths or routing. A wiring diagram should show actual wiring paths and point to point routing.

It’s just like a house. There is no schematic. They just run the wires and hook them to the outlets and distribution center. If you call a home builder they would t have a schematic either.

Northwood Runaround Rant | Good Sam Community

GrandpaKip
Explorer II
May 26, 2019
TBammer wrote:
Maybe I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.

I would be very tempted to go up the chain of command and let them know I was threatened.
trailer_newbe
Explorer III
May 25, 2019
Jayco has not problem providing schematics. Just email them the VIN # and they email you the schematics.
westend
Explorer
May 25, 2019
TBammer wrote:
Maybe I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.
Yeah, that is certainly not the way to build customer goodwill. The last guy in line of your conversations should have known that you had been handed off to him by a company guy and the threat was out of line, totally.
From a company standpoint: Their wiring diagrams or as-built drawings may be proprietary from a few different viewpoints and that could have been stated, initially. I would think that there is also a measure of liability in handing out drawings for a customer to start modifying, especially mechanical systems. Having said that, Starcraft emailed me every piece of product information they had on my 40 yr old trailer, including brochures of alike models in that year. Provision seems totally mfg dependent, it seems.
With the new wiring scanners/tracers and some careful inspection, a guy could make his own electrical diagrams fairly easy. Beat the mfg at his own game and sell them online for a few bucks, lol.
trail-explorer
Explorer
May 24, 2019
TBammer wrote:
Mthreatening to dox me

No idea what that means
TBammer
Explorer
May 23, 2019
Maybe I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.
allen8106
Explorer
May 23, 2019
When I called Jayco for drawings for my rig I got everything I asked for no questions asked. Wiring schematics for 12v and 120v, 12v and 120v load centers, fresh water plumbing, drain plumbing and roof truss layout.
Grit_dog
Navigator
May 23, 2019
DownTheAvenue wrote:
I think the OP is totally out of line. He is asking for proprietary information. Call Dell and ask for the same thing for your newest computer. Call General Motors and ask for the same thing for your new truck. He is not asking for a service manual, he is asking for how it was built.

Lol, wiring a box on wheels for lights and a fridge is hardly proprietary.
Would it be nice to have a wiring diagram to chase an issue with or modify something? Yup
If you understand 12v and 120v wiring is it a mystery without a schematic? Nope
Is it helpful either way? Yup

For those who say they don't have a wiring diagram, I do guarantee they have a wiring schematic. Gimme a break.
Think about it...
carringb
Explorer
May 23, 2019
If I were them, I wouldn't share that either. Their pre-assembled harnesses area a huge quality advantage vs competitors.

But maybe if you share what you are trying to figure out, we can help you out here.
seaeagle2
Explorer
May 23, 2019
For what its worth, we used to have a 18' Trophy boat. Not only was the wiring schematic available in the owner's manual, someone was able to obtain the "build schedule" from the factory in PDF form. It showed how all the hull pieces fit together, where the wood reinforcing was, and an idea of what was "behind" the voids. If you as GM or Ford or Chrysler for a wiring schematic, the condensed version is, "send $200.00 to Helm publications to buy the Factory Service Manuals".
12th_Man_Fan
Explorer
May 23, 2019
DownTheAvenue wrote:
I think the OP is totally out of line. He is asking for proprietary information. Call Dell and ask for the same thing for your newest computer. Call General Motors and ask for the same thing for your new truck. He is not asking for a service manual, he is asking for how it was built.

your kidding right?

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