Observation on Dealer “Service Packages”
The wife has a 2 year old Chevy Traverse that she really likes and we always have the oil changed at the purchasing dealer, who we really like too. I’ve always changed my own oil but at $38.95 for 5...
Forum Discussion
I've been changing my own oil for many years also, but over the winter I just didn't feel like doing the dance in the snow, so I did the Motorcraft Fast Lube service. Overall, I was pleased with it. Only took 30 mins (on the dot!) and cost was about $12 more than I can do it for, so it was worth it.
Until I changed it this time and realized they over-tightened my pan plug, most likely with an air gun. There is no excuse for even a new mechanic not to know how tight 15 lb/ft "feels" even with a box wrench or socket. They run them in and let them hammer two or three times and call it good. Well, it's NOT good! It's BAD! There is no need for it. They're not saving any time or effort. And when they strip it out, I will be severely POed! So, not ssying I'm going back, but next time they will know I wasn't pleased with this tiny little fact.
At least the oil filter was properly tightened. Now, about those greasy finger prints all over my door panel....
I don't accept it from me, so I'm not going to accept it from them. With todays detail products, it would take about 15 cents and 30 seconds to do a quick wipe down of the door handle, window sill and steering wheel before the give it back to the customer. If they can throw away "X" dollars on the worthless floor mat, they can put it toward something useful. For the kind of labor rates they charge, the service should be second to none.
Until I changed it this time and realized they over-tightened my pan plug, most likely with an air gun. There is no excuse for even a new mechanic not to know how tight 15 lb/ft "feels" even with a box wrench or socket. They run them in and let them hammer two or three times and call it good. Well, it's NOT good! It's BAD! There is no need for it. They're not saving any time or effort. And when they strip it out, I will be severely POed! So, not ssying I'm going back, but next time they will know I wasn't pleased with this tiny little fact.
At least the oil filter was properly tightened. Now, about those greasy finger prints all over my door panel....
I don't accept it from me, so I'm not going to accept it from them. With todays detail products, it would take about 15 cents and 30 seconds to do a quick wipe down of the door handle, window sill and steering wheel before the give it back to the customer. If they can throw away "X" dollars on the worthless floor mat, they can put it toward something useful. For the kind of labor rates they charge, the service should be second to none.
