Roadside assistance GS failure
Had a flat on our TT , pulled safely off the shoulder of the highway, contacted GS RSA , sent me a locator text that did not work, tried to call back and was stuck in their directory loop. Finally ch...
Forum Discussion
From what I read here, the lines of communications were not made as clear as they should have been to communicate with each other in a timely manner. Eg, wrong, old phone number, not making sure both parties had accurate contact information, location not precise enough. When things get screwed up, there are typically multiple reasons for the snafu.
When I locked myself and dogs outside my Class C motorhome at a Pilot station, my phone and roadside assistance information were all inside the camper. I had a AAA premium (or whatever they call the more expensive version). So I borrowed the Pilot cashiers phone and spoke with AAA. They would not help me, even though the locking system on the van was the same as on any Ford pickup truck - because it was a motorhome. Picky b--t--ds. So I paid the hundred bucks to solicit a locksmith on my own dime. I'm switching to Good Sam out of spite.
So, the multiple screw ups that happened in my case were:
- Not keeping the camper keys on my person. Otherwise, the following chain of events would never had happened.
- Locking the vehicle without checking for keys.
- Failure to keep ALL of my camping insurance and roadside assistance info with me, either on my phone or paper copies. This would have avoided my attempted use of useless AAA.
- Failure to take my phone with me when I exited the camper. Even if I didn't have all my emergency info on it, I could have found workarounds to find the needed help.
- Failure to understand the terms of my AAA PLUS contract, believing simple lockout provisions would apply to ANY vehicle I was driving.
- And the clincher: After being a AAA member for many years, having the same vehicle locking system as any other vehicle at the same cost for the locksmith, that I was refused coverage by AAAs hard-nosed, unforgiving policy, aka "fine print". Right. My bad.
