Sansui TV Dead First Day
Picked up the new travel trailer on Monday. TV worked great at the dealer and at home that evening. Tuesday go out to the trailer to load and organize a few things so I turned on the TV. Came on gr...
Forum Discussion
When I first turn it on I have a picture for about 2-3 minutes. That is when I'm able to run through the settings. I was really being facetious about the settings. No TV has a setting that says turn me off after 2-3 minutes of enjoyment. There is a sleep timer, but that turns the entire TV off, not just the display.
Check what before they order a new one? The screen is blue and not displaying a pic. Nothing to actually check. Does it on both the antenna and DVD. All connections are good and solid.
Actually his reason for me bringing it in is that if it isn't broke and he orders a new one then it comes out of his pocket.
I've had plenty of other businesses order and even send me replacement items without the "broken" unit to check. Many ask that you simply use the same box that the replacement came in to return the old unit.
Even driving over there with just the TV isn't really a good option. It is 150+ miles round trip. And to top it off, he wouldn't even setup an appointment because he was too busy this week due to end of month sales and told me to call back next week to set an appointment.
When I spend $37,000 I actually expect to have better customer service.
Check what before they order a new one? The screen is blue and not displaying a pic. Nothing to actually check. Does it on both the antenna and DVD. All connections are good and solid.
Actually his reason for me bringing it in is that if it isn't broke and he orders a new one then it comes out of his pocket.
I've had plenty of other businesses order and even send me replacement items without the "broken" unit to check. Many ask that you simply use the same box that the replacement came in to return the old unit.
Even driving over there with just the TV isn't really a good option. It is 150+ miles round trip. And to top it off, he wouldn't even setup an appointment because he was too busy this week due to end of month sales and told me to call back next week to set an appointment.
When I spend $37,000 I actually expect to have better customer service.
