This is what Torklift calls service??? Ridiculous...

Torklift's stuff ain't cheap, but they have no real competition. I'm glad they haven't abused that by screwing over their customers and believe in customer service. I'm 100% happy with my products from them, even though they're expensive. I'm confident that I can get a lot of use out of them and that they will do the job, and that's what's really important. I only get so many vacation days from work and I'd rather save them for fun stuff rather than fixing things.