S_Davis
Jan 04, 2020Explorer
Truck warranty
So I just bought a 2019 diesel truck, I picked it up after dark and did a quick visual inspection of the truck and either missed the fact that one head light assembly had moisture in it or it happened...
S Davis wrote:4x4ord wrote:S Davis wrote:4x4ord wrote:
It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.
I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.
Two of my vehicles were bought in the US and I imported them into Canada. One of those was a GM the other a Ford and I couldn't have been more impressed with the service and warranty I got. The Ford had a slight ticking as though the Watergate was chattering which showed up driving home from Texas. It turned out the turbo was replaced in Canada without any question. Years ago I had a chevy 6.5 turbo diesel that developed an oil leak at just under 100,000 miles and 2 weeks before the warranty expired. When they removed the heads to fix the leak they found 6 pistons melted and both heads were cracked. I told the mechanic that while pulling a trailer up a hill the hot engine light came on. I let him know I had a winter front installed which likely contributed. The service guys said it should have been able to take that and installed a new engine. I cant think of a time that I've been denied warranty.
I have had pretty good warranty service up to this point as well on my last two trucks, 2009, 2013.