Warranty issue. In need of advice please.
I purchased a brand new TT in October 13. The unit was only used for 3 local trips this past summer to familiarize my family with camping before we took the TT on a 2200 mile trip in August 14. I'd no...
Forum Discussion
Hi again, H'mm something is not adding up.
By chance do you know if he moved it towards the front of the trailer or towards the back?
The front 2 hangers create the position of the front axle in relation to the tow ball. (thrust angle)
The rear 2 hangers create the position of the rear axle in relation to the front axle.
The center hanger does not affect alignment as much
The first worst tire to go was on the rear axle. This makes sense if he moved a rear hanger. But need to know which way he moved it and which way the heavy wear was from (the inside of the tire wearing towards the outside (excessive toe in) or the outside of the tire wearing towards the inside(excessive toe out)
While the rear hanger can explain the rear axle tires wearing wrong, I have not yet connected the dots on why the fronts are wearing so bad. That is unless the front is not true to the tow ball. While the hangers may be in a pattern correctly to each other with the one hanger move, that does not mean the front axle is true to the tow ball.
Again back to, what does an alignment report declare? That will prove out everything which is good or not.
Hope they do good by you. Bottom line, this is very fixable. While I can understand Winnebago did not make the frame/running gear, they bought it, it was their sub-supplier that is creating a bad rap on the camper brand name. In this situation, the TT manufacture needs to put a QA check in place to confrim the trailer frame and running gear they bought and are selling to you the customer meet spec. They could easily refuse payment to the frame supplier until the problem was corrected before they ever put a camper on top of an out of spec frame.
After my saga if I ever buy a new camper again, a condition of the sale is an axle alignment proving the system meets or exceeds Dexters spec for correct running gear alignment. It is not rocket science, it just needs to be right.
John
likesadvice wrote:
John - The Lippert service technician moved the slide side rear spring hanger.
The TT didn't seem to dog track or shake at all. It was crazy quite for how much the tires were scrubbing.
By chance do you know if he moved it towards the front of the trailer or towards the back?
likesadvice wrote:
The first tire to show excessive wear was the door side rear. I replaced this tire with a new bias ply.
The next tire to show excessive wear was the slide side front. I replaced this tire with my spare.
The next tire to show excessive wear was the door side front. At this point I'd had enough.
The front 2 hangers create the position of the front axle in relation to the tow ball. (thrust angle)
The rear 2 hangers create the position of the rear axle in relation to the front axle.
The center hanger does not affect alignment as much
The first worst tire to go was on the rear axle. This makes sense if he moved a rear hanger. But need to know which way he moved it and which way the heavy wear was from (the inside of the tire wearing towards the outside (excessive toe in) or the outside of the tire wearing towards the inside(excessive toe out)
While the rear hanger can explain the rear axle tires wearing wrong, I have not yet connected the dots on why the fronts are wearing so bad. That is unless the front is not true to the tow ball. While the hangers may be in a pattern correctly to each other with the one hanger move, that does not mean the front axle is true to the tow ball.
Again back to, what does an alignment report declare? That will prove out everything which is good or not.
Hope they do good by you. Bottom line, this is very fixable. While I can understand Winnebago did not make the frame/running gear, they bought it, it was their sub-supplier that is creating a bad rap on the camper brand name. In this situation, the TT manufacture needs to put a QA check in place to confrim the trailer frame and running gear they bought and are selling to you the customer meet spec. They could easily refuse payment to the frame supplier until the problem was corrected before they ever put a camper on top of an out of spec frame.
After my saga if I ever buy a new camper again, a condition of the sale is an axle alignment proving the system meets or exceeds Dexters spec for correct running gear alignment. It is not rocket science, it just needs to be right.
John
