Ford's answers to the NHTSA 6.7 Investigation
There was a request for a link to Ford's answer's to the NHTSA investigation posted on a previous thread, since closed. Here is the link: Ford's NHTSA Answers to the 6.7 investigation This PDF i...
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Perrysburg Dodgeboy wrote:
snip....
You don't get as big as Ford by rolling over and playing dead,deny, deny, deny, deny, then only pay just before you have to go to court.
That way you can say that you have never had to settle a court decided judgement. That's what they did with me, days before our court date I received a new truck out of court. this way the case was dismissed and they don't look bad.
Anyone remember how the Japanese won over most of the Americans away
from Detroit iron?
They had poorer products, generally, than Detroit in the early days.
What was different was that they honored their warranties WITH OUT
fuss and provided that service with a smile
Then they improved their quality and continued to honor their warranties
with a smile
Till to this day, they have such a loyal following that their customers
are blind to the fact that Japanese Auto Makers have adopted the
American bean counter management metrics so that they are losing their
own cultural 'smile' and service the customer metrics
Detroit still doesn't get it...
