Ford's answers to the NHTSA 6.7 Investigation
There was a request for a link to Ford's answer's to the NHTSA investigation posted on a previous thread, since closed. Here is the link: Ford's NHTSA Answers to the 6.7 investigation This PDF i...
Forum Discussion
BenK wrote:
Detroit still doesn't get it...
I am rather sympathetic to Ford because they were (as a company) traumatized by the 6.0 debacle.
When all the shooting is done, Ford ended up paying out a lot of warranty claims that should never have been paid.
Warranty fraud on the 6.0 was rampant.
It is not clear to me that the product ever made money for them.
As a result, Ford developed elaborate enhancements and procedures to cut warranty costs.
A lot of that is in the software that since 2008, closely monitor what the customer is doing, logging everything, and quietly feeds the data back to Ford every time the vehicle is plugged in to a dealer computer.
Don't believe me? Just read the manual from the 2008 and later models and note the explicit advice to owners that Ford is collecting data (and authorization).
As a result of the new enhancements, it can be fairly said that a majority of claims involving tuners, emission tampering, etc. have been denied --- fairly.
A Ford tech today, on any major warranty claim, have to spend hours not fixing --- but documenting the repair with a elaborate ritual that is intended to limit (not eliminate) warranty fraud and abuse.
The problem is, sometimes, this hard line approach can make a mistake --- where the customer is right, and Ford and the dealers buggered up.
That is what happened in some cases with the CP 4 pump.
