Ford's answers to the NHTSA 6.7 Investigation

Jarlaxle wrote:

NewsW wrote:

thomasmnile wrote:

NewsW wrote:


We got users (Rick for example) saying "I got a real problem"

And THATis the bottom line! The man spent a bunch o' money on what he thought was a reliable vehicle, only to be blown off by its manufacturer and a dealer, with a claim (not clearly substantiated to him) of water in the vehicle's fuel.

With a much touted and newly launched vehicle, seems to me that Ford which apparently doesn't have a firm understanding of what's going on, should repair the vehicles with this problem, thoroughly analyze the problem to identify it, correct what can be corrected, and if there is a problem with the Bosch components, take it up with Bosch and not drill the customer.

Ford can't afford another 6.0 chapter in their history..............

I have said it before, but I am trying to find a solution to this issue that do not require Ford being a villain.

You can't. That is simplky not possible, because Ford IS a villain here!

I honestly think they were misled by Bosch into how reliable the pump is and how it is "impossible" for it to go bad if fed proper fuel.

Quite possible...of course, that being the case, GM was duped the same way. However, GM is standing behind their trucks, while Ford seems to be claiming, "Our engine is perfect, therefore it's your fault."

And, the blue oval on the grille says FORD not Bosch! Seems like customer goodwill is lost in today's corporate culture. These vehicles are some of Ford's biggest sellers (and most profitable). Maybe Ford doesn't need all those sales? :S

Locally, I have a number of local fire department ambulance fleets running more and more Dodge 4500/5500 based bone boxes. Wonder why............