Ford's answers to the NHTSA 6.7 Investigation

hoopers wrote:

NewsW wrote:

hoopers wrote:
Does GM offer any recommendations (i.e. additives) for increasing fuel lubricity?

Ford recommends KY.


:E

I thought that was Ford's warranty solution?;)

I am still curious as to the lack of GM 4m users reporting a problem. There may be more to it than meets the eye...there usually is...maybe the failures are not so catastrophic??? just wondering.

GM has less than half the number of trucks using the Bosch CP4.2 series HPFP than Ford. A 50% market share and the 9 month head start are the reasons for the quantity difference. However, as a percentage of trucks sold, GM has a slightly higher CP4.2 pump failure rate.

The failures are just as catastrophic. When the pump begins to die, metal particulates migrate downstream of the HPFP. The common rails, injectors, return lines and the fuel tank are contaminated with the metal particles. The supply side of the system then charges the DFCM(water separator)and the primary fuel filter contaminating those as well. What a mess.

The difference is the GM reaction to the small but growing problem. Instead of criminalizing the owner, immediately dropping the no warranty bomb and striking terror in his heart, GM just fixes the truck. The owner does not likely know how big a bullet he has dodged had this been a Ford truck. He leaves happy and with no desire to find out what really caused his truck to quit. He feels no need to go on an internet search to see if the failure is common. If he does look, he finds no information and returns to his happy place. This is a good thing...Kudo's to GM for having the presence of mind to take care of a customer who spent a ton of his hard earned money to buy the highest profit margin vehicle in the fleet.

The Ford reaction is so different. The interrogation of owners regarding biodiesel, inadvertent misfueling, inadvertent DEF in the fuel tank, the possibility of water in the fuel and the denial of warranty are forefront in the Ford response. The presumption that the owner is at fault is the norm. The dealers have been told that all HPFP failures are to be presented for approval before any possibility of warranty coverage is discussed.I have been told of this procedure by several Ford techs and service writers/managers. This is reprehensible treatment of the owners...and no one knows who will be next.

Shame on Ford

Regards