Ford's answers to the NHTSA 6.7 Investigation
There was a request for a link to Ford's answer's to the NHTSA investigation posted on a previous thread, since closed. Here is the link: Ford's NHTSA Answers to the 6.7 investigation This PDF i...
Forum Discussion
OldGreaser wrote:
Hi Ricatic,
I just heard about this issue and have browsed through to page 44. Forgive me if you've already answered this, but how many miles were on your truck when the pump failed? Was there any warning? Also, do you happen to know the build date?
Full disclosure: I own a 2011 F350 6.7 and am towing a 5er. Mine has about 31k on it. I don't mind the perceived impact on my truck's value by your complaints-hollerin-vendetta-whatever. I appreciate what you are doing. Thank You!
As of today I will begin saving my fuel receipts. Do you have any other suggestions? Proactively service the filters perhaps?
OK, back to page 44 for me.....
First.
There is no cause for alarm.
The failure rate is in the low single digits (AFAIK) and there is no reason to think it is more --- until proven otherwise.
We are auditing a set of cases that claim higher --- but it is not proven.
Rick will answer his direct experience --- but failures in other makes have come in at 30,000 mile range.
Suggestions:
- Definitely save all fuel receipts. Only buy branded fuel from branded retailers that WILL stand behind their diesel.
- Must have Comprehensive Insurance Coverage with modest deductible (e.g. $500)
- All maintenance MUST be up to date and only done with Ford OEM filters and oil and so on.
- Ford spec Diesel grade lubricating oil must be used.
- Update flash to latest version (that record Water in Fuel light activation).
- If Water in Fuel warning comes on, don't ignore it --- stop ASAP and drain water.
And immediately note who sold you fuel last.
- Do not buy / use Biodiesel. Or buy the lowest possible blend ratio if you have no choice.
- Use no additives EXCEPT FORD Branded additives Specifically approved for the 6.7
Otherwise, you are as good as anyone else --- don't lose sleep on the issue while we figure it out.
Ford is an honorable company, and when it is understood and can be plausibly confirmed that it is not customers fault, they will come around and do the right thing.
Hang in there.
There is no reason not to buy a brand new Ford or GM with this pump as long as the above precautions are taken.
However, I would be real careful of used ones -- especially ones who may have run unapproved fuel without anyone knowing.
