Ford's answers to the NHTSA 6.7 Investigation

Arizona1 wrote:
Does anyone have any current info on Ford. I would like to know if anyone has had a failure that was covered under warranty recently.

I would also like to know if a newer improved version is available. If Ford is still denying warranty on these it would be worth it to me to just replace it at my expense to avoid a failure and spend 8-18 thousand for the repair. Also I called NHTSA and spoke to some of the people on the Ford investigation. They were unaware that ford was denying warranty on the HPFP and said if Ford did that it would alter the failure rate as Ford would not report a none covered failure.

I also spoke to one of the executives at Bosch. He stated they make great fuel pumps and very bad water pumps. My response was the US fuel does not meet their own requirement for longevity of the pump. I had also asked if they were working on or had an improved pump and he would not say. All companies are constantly improving their products, but he would not admit this. I just wanted an improved pump that I could buy for piece of mind. I don't wan't to be worried about having a failure towing a trailer in the mountains. I am willing to foot the bill for a good pump but I can't even get that kind of information.

Don't get me wrong I believe it is a crime for Ford to be denying these pumps and not paying to repair the truck. But it is a safety issue for me and my family.

I am going to advise you to do nothing of the sort like paying for a new pump yourself.


Do:

- not use biodiesel

- buy fuel from major brand high volume dealers

- keep all fuel receipts

- not use anything but Ford / Motorcraft additives and only use it in quantities specified. Keep records.

- do all scheduled maintenance according to schedule, either severe duty (e.g. for biodiesel), or regular duty. That means changing the oil, filters, etc. testing checking coolant, etc. and using Ford filters and Ford spec fluids. Ideally, have it done at the dealer and keep all receipts.


AFAIK, there are warranty cases that are covered, and not every case is denied.

Proactive replacement on a low single digit failure rate percentage per year is not warranted.

Oh.. there have been bad batches --- where the failure rate is a lot higher.