carolgary1947
Jun 09, 2014Explorer
Van Burns near Palenque
In February our Volkswagen Westy burned to the ground about 25 miles from Palenque. It was and continues to be a nightmare. We spent 2 days with the Federal Police and a Judge. We have 60 pages of paperwork that we sent to Mexico City. We only want to clear our name. We certainly don't expect to get our deposit back, but we have a problem and wonder if anyone might help or know what we should do? Mexico City sent back all of our paperwork and 4 pages in Spanish which took me 2 days to translate and what if amounts to is that they want to know who, in an official capacity, can tell what was done with the burned van, where it is located, what condition it is in, who authorized destruction of same, copy of the weights (don;t know what that means) covering the damaged goods and whether we caused damage to the flora and fauna (which we did not). I have no phone number for Palenque Federale. I have a number for the witness but no answer there. I called the Mexican Embassy in the U.S. and they won't answer the phone now. Any ideas out there. We are pretty desperate at this time