Moleary, I am sorry to hear of this misunderstanding. However I am happy to hear that Penny was able to return your call when she got back in the office and explain that with your documentation provided we would be happy to still honor your free night. As with any program with any business it is important to keep your own records in case things like happen, new management.
Dennis thank you for contacting our reservation host and notifying us of the review on RV.net. We never like to hear of anyone having issues here at Buena Vista RV Resort.