We have been frequent visitors to Buena Vista Class A RV Resort in Orange Beach Alabama for several years. This is one of the nicest RV resorts we've every found. During our stays there, the management offered a special where for every 10 days you stayed at the Resort you got a free day that could be used at anytime. We had accumulated a few days and were planning on cashing them in this spring. When we called to make our reservations, the lady who we spoke with said they were under new management and were not honoring the the previous managements promotions. If they want to end the promotion, fine, but they should have honored those days already earned by their customers. While I feel this is a poor decision, it is perfectly within their right to so. But its also my right to publicly call them out. We were vocal cheerleaders for Buena Vista, recommending the resort to anyone we knew heading to Orange Beach. We will now use our voice to expose their poor business practices. Their are plenty of camping opportunities in the Gulf Shores/Orange Beach area. I will be taking my business to Bella Terra.

Good to know, even though I tend to avoid places that have "Resort" in their name.

Did you post it on rvparkreviews.com?

Not necessarily the new owners fault, if this wasn't disclosed at purchase. Stinks I agree, but not worth ruining your day.

Mike, what you experienced is called bad customer service! I would have honored it weather I liked it or not just to keep a loyal customer. Thanks, for the heads up I will never stay at that place.

New owner should honor prior commitments and discount the purchase price accordingly. Rookie mistake which will cost new owner some business and goodwill. To make matters worse - the liability probably isn't much and it effects the best customers. Pretty stupid in my book.

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Blutoyz
Explorer
Feb 10, 2018
Too bad...it would have been easy enough for them to just give stay 6 get 7th free until you use up your "free" days. Sometimes owners can be short sighted in "hot" locations
westernrvparkow
Explorer
Feb 10, 2018
rgatijnet1 wrote:
Ductape wrote:
Nonsense. Sale of a business includes all assets and liabilities unless specifically excluded.

Exactly! Buying a business involved doing ALL of your due-diligence to identify all aspects of the existing operating business.
Now if you were going to buy a building and tear it down and start a new business, that is different.
In this case, it appears that the new owners wanted to do a seamless purchase of an existing RV park and either they failed to do a complete examination of the existing business, and the way it was run, or they just didn't care.
Either way, the new owners could have handled things differently to maintain their loyal customer base, which is what they were probably hoping to do when they bought the business.
They are starting off with a "fail" in their new endeavor.
Actually, almost all business sales are "asset sales". The liabilities remain with the selling entity (most are paid at closing to eliminate any liens, UCC filings etc.). Only the assets transfer. In any sale I have been involved with, the name of the business in an asset, it is not the actual business. Like I previously posted, in every park I have purchased there have been some claims like "the previous owner said I could have my choice of sites forever, and get a 50 percent discount off the best rate because I am a great customer". Such a "liability" would never be found in any due diligence, and the new owner would not be required to honor any such claim.
toedtoes
Explorer III
Feb 10, 2018
As it has been resolved by the company and to the satisfaction of the OP, I think we can stop bashing the new owners.

Let's give them full marks for their handling of the situation and move on instead of keeping this thread alive and growing (which could create a negative image for the new owner that they don't deserve).
Dutch_12078
Explorer II
Feb 10, 2018
moleary wrote:
Orangebeacher, my better half just heard back from someone at Beuna Vista. I am happy to hear that you have reconsidered. I understand that the reservation records were lost during the transition making tracking the previous owner's promotion difficult. I appreciate your efforts and we will continue to patronize Buena Vista and share with others this positive outcome. Well done!

I suggest going back to your original post and editing the subject line to add "RESOLVED!" or something similar so other readers won't miss that the park stepped up and made it right.
michaelhebert19
Explorer
Feb 10, 2018
This seems like a way to not run a business for sure. Kudos for speaking out.

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