Forum Discussion

moleary's avatar
moleary
Explorer
Feb 09, 2018

Beware!

We have been frequent visitors to Buena Vista Class A RV Resort in Orange Beach Alabama for several years. This is one of the nicest RV resorts we've every found. During our stays there, the management offered a special where for every 10 days you stayed at the Resort you got a free day that could be used at anytime. We had accumulated a few days and were planning on cashing them in this spring. When we called to make our reservations, the lady who we spoke with said they were under new management and were not honoring the the previous managements promotions. If they want to end the promotion, fine, but they should have honored those days already earned by their customers. While I feel this is a poor decision, it is perfectly within their right to so. But its also my right to publicly call them out. We were vocal cheerleaders for Buena Vista, recommending the resort to anyone we knew heading to Orange Beach. We will now use our voice to expose their poor business practices. Their are plenty of camping opportunities in the Gulf Shores/Orange Beach area. I will be taking my business to Bella Terra.
  • New owner should honor prior commitments and discount the purchase price accordingly. Rookie mistake which will cost new owner some business and goodwill. To make matters worse - the liability probably isn't much and it effects the best customers. Pretty stupid in my book.
  • Mike, what you experienced is called bad customer service! I would have honored it weather I liked it or not just to keep a loyal customer. Thanks, for the heads up I will never stay at that place.
  • Not necessarily the new owners fault, if this wasn't disclosed at purchase. Stinks I agree, but not worth ruining your day.
  • Good to know, even though I tend to avoid places that have "Resort" in their name.

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