Hidden Shores Village - Yuma AZ
Decide for yourself if this place is worth staying at - I left without complaining about anything to them and then they sent me the note posted below my reply.
September 1, 2014
Dear Hidden Shores Staff & Management
As you can see I received your – let’s call it a canned notice which you must really be proud of for you attached it to a blank e-mail and didn’t even have the courtesy to sign it or include contact information. I have always been under the impression that staying in a RV park should be a pleasant experience and not like you’re in a concentration camp. Upon reading your attachment I didn’t know if I should laugh or feel sorry for you. I have owned a camper or RV for close to forty years and have stayed in parks/resorts from California to Maine to Florida to Washington and not one – I repeat - not one has charged a fee of $80 per night. For $80 per night I was under the impression I was going to be staying in a Robin Leach type of resort for rich and famous instead I was greeted with speed bumps that can remove fillings from ones teeth not to mention what it does to the RV. Next greeted by a guard at the gate house who asks far too many redundant and unassociated questions and then sends you onto the office where you are asked several more. The staff then proceeds to make certain you signed and initialed many pages of human & pet regulations plus takes another check list out to inspect ones RV to make certain it meets your standards – all this even after you required me send a picture of my rig prior to “granting” me a reservation! All this checking and you have rigs in the village far older than mine and definitely not as good looking. Once all your check lists were addressed I finally received my camp site number and directions to get there – no map of the village was offered. More speed bumps and there was my site – an un-level gravel pit with debris and cigarette butts all around. As for the rest of the “Village” cell service is almost non-existent, no wifi, no pet area nor bags to pick up the poop nor a container to put it in (I wonder what the health department will say about this) - the playground – horse shoe pits – volleyball & picnic areas haven’t been groomed in months plus the area had 1 over flowing trash container with fly’s and mosquito’s all around. A prestigious “Village” like you seem to think you’re offering and yet you only have two trash containers in the entire place? You even have the nerve to suggest people take their trash home with them – when was the last time you rode in a vehicle in triple digit temperatures with a weeks’ worth of garbage next to you?
Before I stay in your “Village” again I will expect an apology from you for your lack of respect to your customers. Plus you will have to guarantee better amenities i.e. camp sites, trash service and a minimum fifty percent reduction in your daily rate. I also want you to know I am not ashamed of my reply and that I will be posting it on various camping web sites to let other campers know how Hidden Village treats their guests.
Jim K
PS I should really put in a claim for a new awning for I lost mine while at your facility. The price you charge you should have notified all your guests of and on coming storm on Thursday 8/21 or at least had your staff go around to assist or put up lose items at unoccupied camp sites.
_________________________________________________________________
To Site Holder: Jim K
When you departed your site D174 RV View Beach, you left a large amount of trash behind. As per rule #18 "you are responsible for your trash removal, either take it home with you, or put in the trash compactor behind the restaurant. Garbage left on site is not
acceptable and will incur a charge to your account". Before you will be allowed to book future reservations, you will have to acknowledge to Hidden Shores that you are aware of your mistake and will abide to Community Rules and Regulations the next time you are staying in the park.
Thank you for your co-operation in this matter.
Hidden Shores Staff &
Management
September 1, 2014
Dear Hidden Shores Staff & Management
As you can see I received your – let’s call it a canned notice which you must really be proud of for you attached it to a blank e-mail and didn’t even have the courtesy to sign it or include contact information. I have always been under the impression that staying in a RV park should be a pleasant experience and not like you’re in a concentration camp. Upon reading your attachment I didn’t know if I should laugh or feel sorry for you. I have owned a camper or RV for close to forty years and have stayed in parks/resorts from California to Maine to Florida to Washington and not one – I repeat - not one has charged a fee of $80 per night. For $80 per night I was under the impression I was going to be staying in a Robin Leach type of resort for rich and famous instead I was greeted with speed bumps that can remove fillings from ones teeth not to mention what it does to the RV. Next greeted by a guard at the gate house who asks far too many redundant and unassociated questions and then sends you onto the office where you are asked several more. The staff then proceeds to make certain you signed and initialed many pages of human & pet regulations plus takes another check list out to inspect ones RV to make certain it meets your standards – all this even after you required me send a picture of my rig prior to “granting” me a reservation! All this checking and you have rigs in the village far older than mine and definitely not as good looking. Once all your check lists were addressed I finally received my camp site number and directions to get there – no map of the village was offered. More speed bumps and there was my site – an un-level gravel pit with debris and cigarette butts all around. As for the rest of the “Village” cell service is almost non-existent, no wifi, no pet area nor bags to pick up the poop nor a container to put it in (I wonder what the health department will say about this) - the playground – horse shoe pits – volleyball & picnic areas haven’t been groomed in months plus the area had 1 over flowing trash container with fly’s and mosquito’s all around. A prestigious “Village” like you seem to think you’re offering and yet you only have two trash containers in the entire place? You even have the nerve to suggest people take their trash home with them – when was the last time you rode in a vehicle in triple digit temperatures with a weeks’ worth of garbage next to you?
Before I stay in your “Village” again I will expect an apology from you for your lack of respect to your customers. Plus you will have to guarantee better amenities i.e. camp sites, trash service and a minimum fifty percent reduction in your daily rate. I also want you to know I am not ashamed of my reply and that I will be posting it on various camping web sites to let other campers know how Hidden Village treats their guests.
Jim K
PS I should really put in a claim for a new awning for I lost mine while at your facility. The price you charge you should have notified all your guests of and on coming storm on Thursday 8/21 or at least had your staff go around to assist or put up lose items at unoccupied camp sites.
_________________________________________________________________
To Site Holder: Jim K
When you departed your site D174 RV View Beach, you left a large amount of trash behind. As per rule #18 "you are responsible for your trash removal, either take it home with you, or put in the trash compactor behind the restaurant. Garbage left on site is not
acceptable and will incur a charge to your account". Before you will be allowed to book future reservations, you will have to acknowledge to Hidden Shores that you are aware of your mistake and will abide to Community Rules and Regulations the next time you are staying in the park.
Thank you for your co-operation in this matter.
Hidden Shores Staff &
Management
