Just for information, I had to re-fresh my receiver in Washington had a hit than lost it. Phone Shaw and asked if there was a problem with my receiver being in the US when I received a "hit" the tech checked my receivers and said all was well and told me that they do not have the technology to tell where the receiver is when someone asks for a hit. We have been having problems with our roof top system so I phone to rule out that we had been cut off. She also told me that there would be a message on the screen telling me that our service had been suspended.