Red Apple Campground - Kennebunkport, ME

westernrvparkowner wrote:

Drew A. wrote:

westernrvparkowner wrote:

Drew A. wrote:
Wow, this is ridiculous. I am completely on the side of the OP here. To all of you who agree with the campground, have you never heard of Karma? I hope you never need a break someday.

If that campground gave away the site mid-morning, long before check out or check in, did they really have a waiting list of people looking for a cancellation? If that's the case, they are not wanting for business at all.

And what about customer service? These days it's customer service that sets a business apart from the rest. It's great customer service from companies like Amazon and the like that we come to expect. Do you think that Amazon would have behaved like this?

Well, you got us. Amazon and a RV park sure do have very similar businesses and business models. That is an apples to apples comparison if I have ever seen one. Thanks for proving all the people who supported the park wrong. This forum is wonderful. Give it enough time and someone will finally come up with the definitive answer.

Obviously, Amazon is not in the campground business but I still stand by using their customer service model as an example of why people return to them for future business.

Today, one thing that sets businesses apart is their customer service. Granted, a business can set any rule it wants, strictly follow those rules, and we as customers can then chose not to do business with them. However, it is the better businesses that set reasonable rules and try to give the customer the benefit of the doubt. Those business ultimately do better and end up the choice of many.

I am agreeing with you 100% Emulating Amazon is the way to go. As a matter of fact, right after finishing this email I am going to contact all the drone manufacturers to get started on drone delivery of our RV sites. Seems like a simple project, just cut a few 1000 square feet of grass, install a parking pad, power hookups, water supply, a wifi system,, a cable tv system and have the drones take it to wherever you want it with same day delivery. You are absolutely right, Amazon type solutions are the future.
BTW, I took the time to view a few Amazon product reviews and their flagship service, Amazon Prime, gets 5 stars from a full 7% of the reviewers and 67% give it 1 star. That is customer satisfaction at it's best. The Red Apple Campground, on the other hand get slightly over 80% five star ratings on Trip Advisor and two percent of their reviews are 1 star. I guess that make the Red Apple Campground around 10 times better than Amazon at customer service. Glad I have to benchmark against Amazon and not the Red Apple.
Two thumbs up to Amazon for setting the benchmark bar low.