San Francisco RV Resort....Well Not Really
San Francisco RV Resort....Well Not Really I usually wait until I have left a place before I write a review of the Park or whatever it is. I think too many reviews are done in a moment of anger or ...
Forum Discussion
Travelon wrote:4X4Dodger wrote:dicknellen wrote:
4X4 Dodger you didn't say why they had you wait. Did you arrive prior to check-in time or what? Dick
The fact that check-in was not until Noon was their excuse. But that excuse holds absolutely NO water when the site is empty. You just don't keep a guest waiting needlessly for an empty and clean room or an empty RV space. To what point?
The thing that riled me so much was they could look right out the office window and SEE my site. It was the closest one to the office! And yet they would not answer my question about was it open?
If you are running a reservation system anywhere near correctly you have already decided which site or room a customer is going to (that is if you assign sites and some parks do not)
This was simply a failure at every level.
So your excuse for trying to check in before noon is...Your somebody important?
This is a RV Park not some 4 Star Hotel in the top international locations... SF included.
Did you consider the staff may only have a limited amount of time between check out and check in to accommodate management's directions.
From a former grunt, get reel.
Travelon
First of all as a former Hotel Owner I can tell you with total assurance that "Check-in Time" is jsut a threshold time for giving the staff time to clean the rooms that are going to be occupied first before guests arrive. In the case of an RV park it is nothing more than a time that allows current guests to depart by a time certain and clear the site. A Check-In time is meant to keep guest dissatisfaction at a minimum so that when you arrive your site will be ready...my site WAS ready.
In any case be it RV park or Hotel if the room or space is empty the guest should be accommodated immediately and NOT made to wait simply for the clock to rotate.
In this case my reservation was made days in advance, the space was clearly empty and I should have been put into it.
If you had worked for me you would have understood that the guests pay our salaries, keep the place open and that Customer service is your Number One Job.
