Forum Discussion

sedwheathome's avatar
sedwheathome
Explorer
Jul 27, 2016

Tremont Cmg.-Townsend, TN-BEWARE Rates & Cancellation Policy

Sadly Tremont Hills Campground has lost us as customers. We've camped with Tremont for many, many years. The rates have gone exceedingly high for 50 amp service (comparable to Fort Wilderness Rates at Walt Disney World). Also the cancellation policy is very expensive and steep (higher than cancelling a condo in Florida...over $100). The cancellation policy is not available for review on website and rates are vague (even 2015 rates posted are inaccurate). What a wonderful place to camp, but unfortunately you have priced yourself out of loyal customers. Disappointing!
  • For Labor Day weekend, plenty lead time. And no problem with them filling a river site. And I did post on all venues, with the exception of contacting the campground via e-mail (none provided). As we are seasoned campers (esp. with that campground), we are careful to not throw anyone under the 5th wheel unless warranted. Plus we have been members of this forum for over a decade have never posted a negative "vent" or make generalizations. Over $80 per night (not advertised) and lost over $100 deposit. Shame on them 1x...shame on me the next. I believe that is part purpose of the forum is to inform.
  • Then I would write them a demand letter. Notify the State Attorney General of their state and the better business bureau. I would get screen shots of the site in case it goes down
    They cannot legally enforce a cancellation policy you are no means of reviewing. On the other hand they know you will not take them to court.
    Did you put it on a credit card? If so I would protest the charge on your credit card.

    Also my answer depends on the particulars of your case BUT you just made generalizations. For all I know you cancelled today for tomorrow and they kept your deposit.

    DETAILS would have been nice. I am always suspicious of people who complain without giving particulars
  • RoyB's avatar
    RoyB
    Explorer II
    Oh goodie - won't have to worry about crossing their narrow entrance bridge anymore...

    Have camped there many times as well many times... Love any CREEK SIDE camp site...

    Roy Ken
  • bukhrn wrote:
    I know that folks, (including me), come on here to vent, but you may be better served by posting a review on RVparkreviews.com, or what ever review site you choose, you may save someone else problems.

    I agree, it's okay to post here but you will probably get your message to more people by using RVparkreviews.
  • bukhrn's avatar
    bukhrn
    Explorer III
    sedwheathome wrote:
    Sadly Tremont Hills Campground has lost us as customers. We've camped with Tremont for many, many years. The rates have gone exceedingly high for 50 amp service (comparable to Fort Wilderness Rates at Walt Disney World). Also the cancellation policy is very expensive and steep (higher than cancelling a condo in Florida...over $100). The cancellation policy is not available for review on website and rates are vague (even 2015 rates posted are inaccurate). What a wonderful place to camp, but unfortunately you have priced yourself out of loyal customers. Disappointing!
    I know that folks, (including me), come on here to vent, but you may be better served by posting a review on RVparkreviews.com, or what ever review site you choose, you may save someone else problems.

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