2015 Jayco Eagle Premier
I am posting this for a friend and apologise for length of message .
As a former Jayco Designer owner , my wife and I still look at Jayco Fifth Wheel Campers and consider another one but recently had an encounter with a friend . In April 2015 they had bought a brand new 2015 Jayco Eagle Premier . It is a beautiful camper at a distance and as he says looks good rolling down the road . It has hairline cracks all in the front cap , passenger side slide is so unstable , just to walk out into it is scary . He has several pages of problems that he is having and has had from the start .
For some reason according to him , no one wants to take care of the problems with this camper . The dealer Colerain RV in Cincinnati where he purchased the unit told him that he did not buy a million dollar camper and that maybe he would be better satisfied with another brand of camper and should just trade it off . WHAT ? Maybe you should consider a different line of work !
Next the Jayco company told him to take it to Dunlap RV in Lebanon Tn. and from my experience with them would be a total waist if time and was just that . Dunlap looked at it and went over the repairs to be made , said okay to the repairs and before he could get back to have them done , they called and said that they would not do the repairs . Who backed upon that deal ?
Next Jayco said they would come get the unit and take it back to factory for repairs in Nov. of 2015 then cancelled , Jan. 2016 and cancelled then April 2016 at the start of camping season but he stopped that .
Someone there had better get things together . This guy has Jayco Lemon signs all around his camper and people are stopping to see what is going on just as we did . This man is making his case heard . Right now the camper is sitting at Defeated Creek campgrounds which is one of the most popular campgrounds in the U.S.
People are going inside and seeing what things are wrong with this camper and how cheaply it was made .
I would not go to Cincinnati to purchase a camper as it is too far from home . Makes no difference million dollar camper or 60k camper customer service should do its job .
Whether this man is being a little picky or not which I think is not the case because I been in the camper and have seen for myself .
What happened to customer service at all cost ?
What happened to American pride in workmanship ?
What happened to Jayco ?
As a former Jayco Designer owner , my wife and I still look at Jayco Fifth Wheel Campers and consider another one but recently had an encounter with a friend . In April 2015 they had bought a brand new 2015 Jayco Eagle Premier . It is a beautiful camper at a distance and as he says looks good rolling down the road . It has hairline cracks all in the front cap , passenger side slide is so unstable , just to walk out into it is scary . He has several pages of problems that he is having and has had from the start .
For some reason according to him , no one wants to take care of the problems with this camper . The dealer Colerain RV in Cincinnati where he purchased the unit told him that he did not buy a million dollar camper and that maybe he would be better satisfied with another brand of camper and should just trade it off . WHAT ? Maybe you should consider a different line of work !
Next the Jayco company told him to take it to Dunlap RV in Lebanon Tn. and from my experience with them would be a total waist if time and was just that . Dunlap looked at it and went over the repairs to be made , said okay to the repairs and before he could get back to have them done , they called and said that they would not do the repairs . Who backed upon that deal ?
Next Jayco said they would come get the unit and take it back to factory for repairs in Nov. of 2015 then cancelled , Jan. 2016 and cancelled then April 2016 at the start of camping season but he stopped that .
Someone there had better get things together . This guy has Jayco Lemon signs all around his camper and people are stopping to see what is going on just as we did . This man is making his case heard . Right now the camper is sitting at Defeated Creek campgrounds which is one of the most popular campgrounds in the U.S.
People are going inside and seeing what things are wrong with this camper and how cheaply it was made .
I would not go to Cincinnati to purchase a camper as it is too far from home . Makes no difference million dollar camper or 60k camper customer service should do its job .
Whether this man is being a little picky or not which I think is not the case because I been in the camper and have seen for myself .
What happened to customer service at all cost ?
What happened to American pride in workmanship ?
What happened to Jayco ?
