Forum Discussion
WTP-GC
Dec 18, 2017Explorer
ToddD wrote:N-Trouble wrote:
How old is this? Its obvious from their response they are incorrectly putting it in the “GN adapter” category which it is NOT. A little education/research goes a long ways...
From October, 2017.
When I pointed out that the Goose Box and Andersen Ultimate could not be used together, this was their response:
Like I have stated. If you are using any adapters or extensions on the pin box and this causes any damage to the pin box or chassis LCI would not be able to assist on the repair.
Again, I can't see how the Andersen could be causing any extra stress on the frame, since it sits at the same height as a 5th wheel hitch, but this is not internet "bunk": I got my answer straight from the Horse's Mouth, in writing.
They won't void your warranty, but they won't assist on the repair, either.
Better safe than sorry here is my advice, would be a nasty surprise to assume otherwise with the Andersen.
Or at least make sure you have the wallet to float the cost of a (surely very expensive) frame repair while waiting for reimbursement from Andersen when Lippert denies the claim... assuming Andersen comes through in the end. Pretty big gamble in my eyes...
And don't forget, the Andersen *does* put an adapter on your king pin.
When you brought this up back then, we discussed this at length. At the time, no one doubted that a customer service flunky wrote an email to you about the matter. Problem was they more than likely didn't understand, because if I remember correctly, they advised in the email that it was acceptable to use the AUH in conjunction with a goosebox (which is more/less impossible on normal applications). And also at the time, we discussed how its not actually disclosed in the warranty statement that the AUH would not be acceptable. An email response to a customer's question cannot legally supercede a warranty document provided with the sell of the item. The warranty cannot be changed without due compensation. Blah blah blah...
Point is that this is truly bunk and Lippert has not actually expressed in legal terms that they would not warranty their product if the AUH was used. If you feel that the email is sufficient for your purposes, then carry on. But an email directed to you is irrelevant to me.
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