We had one of these 1/2 time ovens and they are junk. That said, they were good about sending me parts to repair various issues (very difficult to work on as you have to completely disassemble to do most anything to....including a simple bulb change!!!). They were so common that they knew what fixed each and every concern. I had our's out 6 times in 2 years. Got pretty good at it. The biggest problem was that this oven was like 30" wide and not a common width and the oven is too small and overheated the electronics failed a lot. Last I checked LG only had a microwave (no convection) that would fit in the area that the Apollo did. We didn't have the luxury of being able to do a cabinet mod for a conventional unit to work. What a piece of junk. Sorry for all the bad news. Just my thoughts and experience. rockin'