Are My Michelin Tires Dry-Rotting?
I had six new Michelin LT235-80R17 tires installed on my Dodge dually a year and a half ago and I now see what to me looks like early signs of dry-rotting Am I correct?
Forum Discussion
Well Michelin's corporate customer service man called me and after arguing with him and being told how I should be grateful with the 60% off offer and I responded that in this economy THEY should be GRATEFUL for MY BUISNESS!! He stood by the ozone damage party line B.S. but upped the offer to 70% off, I told him that if that's the best that the tire company I have patronised all my adult life could do to make right selling me defective tires and perhaps endangering the lives of me and mine it would have to do but I'll never have anything to do with that company again that is unless the replacements do the same thing!
This whole ordeal has really opened my eyes to Michelins adversarial attitude towards their customers, in the beginning I had to deal with a call center that wasn't part of Michelin and after numerous times on hold, trying to understand the off-shore person I was forced to speak with, being told that they themselves are the final level I would be able to deal with which after tracking down their corporate office in quebek Canada to be automatedly answered in French then English asking for a extension number so I could not reach an actual person and then calling their head office in South Carolina to finally get to speak to their corporate big-wigs who in the end made it a point to tell me how lucky I was to be getting their attention at all!
This RV'ing we do involves a lot of parts that make the whole and some of these parts can mean our real personal safety and these companies who produce these products should keep that in mind. Since starting RV'ing I've dealt with several related companies regarding product failure and have been treated quite well by most showing me a real interest in after-the-sale customer service and in this case Michelin completely failed(aside from covering 70% of the tires which frankly I earned by aggravation and hourly rate on the phone sitting on hold) in the end the last thing I said to Michelin's corporate man that I was standing outside with a few of my friends who all pull trailers with trucks and when I hang up what he thought we'd be talking about?
Old Irish Saying; Do a good job and they'll tell ten people,
Do a lousy job and they'll tell a hundred!!
This whole ordeal has really opened my eyes to Michelins adversarial attitude towards their customers, in the beginning I had to deal with a call center that wasn't part of Michelin and after numerous times on hold, trying to understand the off-shore person I was forced to speak with, being told that they themselves are the final level I would be able to deal with which after tracking down their corporate office in quebek Canada to be automatedly answered in French then English asking for a extension number so I could not reach an actual person and then calling their head office in South Carolina to finally get to speak to their corporate big-wigs who in the end made it a point to tell me how lucky I was to be getting their attention at all!
This RV'ing we do involves a lot of parts that make the whole and some of these parts can mean our real personal safety and these companies who produce these products should keep that in mind. Since starting RV'ing I've dealt with several related companies regarding product failure and have been treated quite well by most showing me a real interest in after-the-sale customer service and in this case Michelin completely failed(aside from covering 70% of the tires which frankly I earned by aggravation and hourly rate on the phone sitting on hold) in the end the last thing I said to Michelin's corporate man that I was standing outside with a few of my friends who all pull trailers with trucks and when I hang up what he thought we'd be talking about?
Old Irish Saying; Do a good job and they'll tell ten people,
Do a lousy job and they'll tell a hundred!!
