Forum Discussion
laknox
Jun 13, 2015Nomad
C7XR7 wrote:
I had an issue with my B&W companion hitch. One of the large nuts on the u-bolts stripped and I could not remove it. I called B&W and talked to customer service. Not only did they over-night a new U-bolt and Nut they sent a complete set of u-bolts and nuts. Now I have an extra. The new ones were sitting on my porch the next day at no charge. THAT is why you buy B&W. Customer service and the supreme reliability of their hitch; and being made in the USA is an added bonus.
That, IMO, is the one weakness of the standard Companion hitches; the Nylock nuts. I'm on my 3rd set in 11 years. FWIW, when I had my first one lock up, I simply grabbed my breaker bar and a cheater and just twisted it off. Called B&W and they had me a new set in about 3 days (weekend). 2nd time, it was the next day since it was middle of the week. Great products and a great company to stand behind them.
Lyle
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