"If you are not exactly lined up the head tilts one way or another, or front to back, and won't latch. It gets 3/4 latched but that last bit is tough."
That is exactly what was happening to the inlaws Curt/RAM 25K when i was helping him hitch.
Reporting MY experience for newbies or people in the market for a new hitch is BASHING? I can tell you I get several PM's telling me they are happy with their B&W.
If YOU are happy with YOUR hitch that's great.