My experience with Ed Fry was quite different. I was having trouble with my Scheintec vanity slide. I called him we talked. I took my rig up there, went over what I needed done with the repairman. We kept a n touch via emails. They found some things that needed fixed I wasn't aware of, ask my ok to fix. When we went to pick it up they showed me everything they did. Two repairmen spent the morning with me.they offered some tips on things I needed to keep an eye on. The problems that DRV is having with rigs they check on mine. Found some that needed repair and fixed them. The bill I expected to be a whole lot more than it was. They have a brand new repair facility with eight FHU sites adjacent to the facility with a 24 hour lounge with free coffee and water. People that call and make demands may have a different experience but I will keep recommending them to anyone that asks.