Hi Again All,I posted a few months ago about a possible new Montana and many thanks to all the replies. We are still researching possibilities and found a Grand Design Reflection we like. Any thoughts on these units - build quality, customer service , etc. - is greatly appreciated!

We looked at Grand Design before we purchased our current unit. The word is customer service is excellent which is a good thing, The couple things that kept us away from them was we did not care for the bathroom design that is so popular nowadays with the two doors into the bathroom, a waste of valuable space in our opinion. And if memory serves me correctly, the weight rating on the unit we were interested in wasn't very high therefore not leaving us much of a carrying capacity. The only thing that has me a little nervous about them now is they were bought out recently by Thor I think. Hopefully their customer service remains intact. Dan

We have been very happy with our Grand Design Reflection 337RLS (does not have two doors into the bathroom, by the way). You will find other brands in the same price range that are built about the same but, as Dan said, Grand Design's customer service is head-and-shoulders above the rest. It's especially important for us, as full-timers, that we don't have to go back to our selling dealer for everything. Grand Design will work directly with us.If you have the truck to pull them (at least a 1-ton dual rear wheel), the Solitude line from Grand Design is very nice, too. In fact, I would recommend at least a 1-ton single rear wheel for the Reflection 337RLS as the loaded pin weight is around 3,000 lbs.Anyway, at 36' the 337 has been the perfect floor plan for us in our mobile lifestyle.Feel free to PM me or ask specific questions if you like.Rob

Hammerboy wrote:...The only thing that has me a little nervous about them now is they were bought out recently by Thor I think. Hopefully their customer service remains intact. DanWinnebago, actually. So far, they are letting Grand Design do customer service the GD way and we've not seen any changes.Rob

Thor has bought out Grand Design, Air Stream, jayco, Kz in the last few years, so looking at our Kz Durango Gold and the Grand Design they look allot like each other with switches placed in different places. So it makes you wonder if the different brands are doing the design or Thor Hummmmm

I believe Winnebago has bought a interest in Grand Design!

Grand Design Reflection | Good Sam Community

Snowman9000
Explorer
Jul 04, 2017
Can any of you say what kind of details or workmanship make them well built? Thanks.
minnow
Explorer
Jul 04, 2017
2015 Reflection owner here. I can't honestly say the GD rv's are built any better then the rest of the competition. Whst I can say us that when things do need fixing, GD covers it without complaint or a fight. That does set them apart ftom others. The also will allow the owner to use mobile repair or independent RV shops if you have a reasonable explanation such as poor dealer repsirs or unreasonable wait times. They will also direct ship parts to you as well. The competition generallly will not.
ChuckV1
Explorer
Jul 15, 2017
JAC1982 wrote:
We were looking at toyhaulers but I really liked the Grand Design models we looked at in their Momentum line. They seemed much nicer than other manufacturers. Unfortunately the price tag matched the "much nicer" part, so we went with a lower end model. If we were using our rig for more than just weekends and a few longer trips a year, we would go for something like a Grand Design.

Look at the Kz Venom line, the but build quality I believe is just as good and the price is far less ...

https://www.kz-rv.com/products/venom-fifth-wheel-toy-haulers/

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