Grand Designs customer service

jamieline wrote:
What I really like is making a post and having the intent go sideways. Yes the component was a Furrion. Could have easily been a Bose system. The point being that we spend so much time bad mouthing everything or complaining about everything that I wanted to make a point to say thanks for the great service. In may case it was Grand Designs but could have easily been another company.

I want to apologize for being one that took your post the wrong way.....GD stepped up and made it right....I apologize for "going off" on cheap A/V systems the manufacturers put in a lot of our 5er's....Bose doesn't make a complete system I'd want, just speakers in my case, and have worked great since 07'.

Again, I apologize for hijacking your post, great service from Grand Design, they would be one manufacturer I would look at if I were to purchase another 5er. :)

What I really like is making a post and having the intent go sideways. Yes the component was a Furrion. Could have easily been a Bose system. The point being that we spend so much time bad mouthing everything or complaining about everything that I wanted to make a point to say thanks for the great service. In may case it was Grand Designs but could have easily been another company.

roadking59 wrote:
FURRION = Garbage...

'zactly:)

FURRION = Garbage...

ramgunner wrote:
The OP mentioned a DVD player - which was most likely a Furrion unit as that's what has been used in most of the Grand Design units, although I believe they have also used Jensen and perhaps others.

Some other posters mentioned other components. Generically speaking, there are a limited number of component suppliers for RV manufacturers to use - audio, video, frame, axles, brakes, etc. When you get into 12VDC audio/video products designed to be used in an RV to supply an external video display, the selection is very limited. When one of them has QC issues, there aren't a lot of alternatives to switch to, and all of them have issues from time to time. It's a******shoot in many cases.

I was going by, and commented on OP's post...a lot of these A/V systems also work off AC, which is the best route to go....It's the manufacturers option, (not just GD), to opt to purchase the cheaper televisions, DVD players, A/V receivers, speakers, etc, over "better" A/V equipment. QC with these lower end brand A/V components, (which OP was talking about and I addressed))

Agree a lot of alternatives to switch to, that's why I've; since 03', opted out of paying for the some cheap A/V components that came in 5er's I purchased., Dealership agreed and I even pulled all the components myself, and spent my own money on something that will last and is far superior in Quality. It's amazing what you can get done when closing a deal, money talks:)

It's the Furrion, Jensen, and other lower end brand names that doesn't have very good QC because they opt to manufacture as cheaply as possible and the consumer usually get's burnt, either by paying an ungodly amount for the A/V/ Television systems and then some more to replace when they finally fail.

The OP mentioned a DVD player - which was most likely a Furrion unit as that's what has been used in most of the Grand Design units, although I believe they have also used Jensen and perhaps others.

Some other posters mentioned other components. Generically speaking, there are a limited number of component suppliers for RV manufacturers to use - audio, video, frame, axles, brakes, etc. When you get into 12VDC audio/video products designed to be used in an RV to supply an external video display, the selection is very limited. When one of them has QC issues, there aren't a lot of alternatives to switch to, and all of them have issues from time to time. It's a******shoot in many cases.

ramgunner wrote:

Bamaman1 wrote:

It's just a shame that the component manufacturers cannot put out more reliable, trouble free products, as it's their products that often cause such frustrations.

Sadly, Lippert buys out just about everyone that has a great product idea, but they don't appear to focus on quality - reference their issues with axle seals and brakes. There aren't a lot of manufacturers that RV manufacturers can go to other than Lippert for many items.

When I spoke with Bill Fenech, one of his biggest frustrations is when they have issues with products they buy from other companies to build their RV's. Sometimes there will be a run of those products that have one issue or another (KantLeak comes to mind) that they have no control over, and usually they don't find out until long after the finished RV's are at the dealer or with an owner.

I can say that Grand Design does a great job of making it right when that happens.

I guess I misunderstood, we were talking about a DVD player, then someone spoke about components being faulty, with those two terms, I took it as electronic equipment...and again, I'll say that most manufacturers crimp here and "usually" buy low end Audio/Video equipment to put in these 5er's...

......didn't know we were talking about the frame and that type of component...my bad.

Bamaman1 wrote:

It's just a shame that the component manufacturers cannot put out more reliable, trouble free products, as it's their products that often cause such frustrations.

Sadly, Lippert buys out just about everyone that has a great product idea, but they don't appear to focus on quality - reference their issues with axle seals and brakes. There aren't a lot of manufacturers that RV manufacturers can go to other than Lippert for many items.

When I spoke with Bill Fenech, one of his biggest frustrations is when they have issues with products they buy from other companies to build their RV's. Sometimes there will be a run of those products that have one issue or another (KantLeak comes to mind) that they have no control over, and usually they don't find out until long after the finished RV's are at the dealer or with an owner.

I can say that Grand Design does a great job of making it right when that happens.

Bamaman1 wrote:


It's just a shame that the component manufacturers cannot put out more reliable, trouble free products, as it's their products that often cause such frustrations.

What was the brand name of the player? Was it high end or low end equipment? It's rare that the manufacturers of a LOT of these 5er's, (any brand name), put higher end video and audio equipment in their units....kind of like tires...

Not cutting GD mind you, just saying it's rare to see high end audio/video equipment put into most 5th wheels.

We have a friend with a 303 that is having a lot of problems, and at this point is not as happy as the bunch above. She did get their attention by posting on their forum. They sent someone to look at the rear jacks that were smoking, and the guy said he could not find a problem and they worked!