How long to wait for delivery

tbax46 wrote:
Guys thanks for your input. I may not have made myself clear. I fulltime and been so for some time so I’m not in a rush to go out. I appreciate that they are thorough. I just expected them to have done most of this when they took delivery from the manufacturer and not wait until the customer paid for it. Then I would assume they would take a couple of days to double check it after the sale. Their response to me is that is their company policy because they didn’t want to get one ready and then a customer back out. To me that means they won’t guarantee anything until it’s sold, therefor what you We present on our lot isn’t necessarily sound but we’ll check it out after you own it.

Dealers do not put any money into doing anything to a unit till they make momey .. Your PDI is a hidden delivery charge from the factory

Never give them the cheque before the PDI, now you have no power to get anything done. After they have your money you go to the bottom of the pile it seems.

tbax46 wrote:
Guys thanks for your input. I may not have made myself clear. I fulltime and been so for some time so I’m not in a rush to go out. I appreciate that they are thorough. I just expected them to have done most of this when they took delivery from the manufacturer and not wait until the customer paid for it. Then I would assume they would take a couple of days to double check it after the sale. Their response to me is that is their company policy because they didn’t want to get one ready and then a customer back out. To me that means they won’t guarantee anything until it’s sold, therefor what you We present on our lot isn’t necessarily sound but we’ll check it out after you own it.

Common practice. The manufacturer will not reimburse the dealer for warranty repairs until the unit is "owned". The dealer does not want to spend dollars until they know their getting reimbursed for the manufacturers shortcomings. With the build issues some of these things leave the factories with, I can see the dealers position.

It's water over the dam, but I too would of never signed the paperwork and provided payment in full until I had done a full inspection on my terms. I thought I had my bases covered when we placed an order for a new trailer in Oct of 2015. All I provided was a $1K deposit to order. When the ordered unit arrived I did a 3 hour inspection myself the same day it arrived, it had more build issues and damage than believable. By the time the dealer had all the repairs needed totaled and approved by the factory the total was close to $5K in factory authorized repairs, before we owned it. Of course the dealer then wanted me to sign and pay for the unit with no guarantees as to how long this process would take. We refused the purchase of that particular unit and requested the return of deposit or to have the factory build another, which was the course of action we ultimately agreed too. The second one built which we purchased was almost perfect, at least comparatively to the first one built. The entire process took almost 7 months. The RV Industry basically sucks.

newman fulltimer wrote:

newman fulltimer wrote:
Dealer must be slow to only be a week out

And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel

That was when they used the Kantleak and guess what they did leak. In most cases it was a valve that leaked from what I was reading. They are now using the Nautilus P2 on most units and I haven't seen any problems on Grand Design owners group since.

TO THE OP Depending on the manufacturer date I would check to see if you have Lippert axles or Dexters. If Lippert than have the dealer pull the wheels and check the backing plates for grease. Lippert had quite a problem with the seals leaking grease and it getting on the brakes. Grand Design switched to Dexter axles and I have not seen any cases of this problem since then. We have the Dexter axles on ours.

When I bought my last 5th wheel it took a week before they would set me up for PDI. I think it has more to do with their schedule than how many things are wrong or what they test or do to the RV before walking thru the PDI with you. If they're selling lots of RV,s then it would make sense that you can't just pick it up in a day or two. I've bought 3 so far and all took almost a week or longer for a PDI appointment.

laknox wrote:

newman fulltimer wrote:

newman fulltimer wrote:
Dealer must be slow to only be a week out

And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel

If they bother to actually hook stuff up...or install it in the proper flow direction...

Lyle

(Colonoscopy tomorrow must have kicked the cynic gear into OD...)

Totally understand your focus on proper direction of flow since tomorrow they will very much be going against the flow. Enjoy!;)

Congrats on your new Grand Design Reflection!!

Our new one that we ordered came in and they took a week with it and they only had a small down on it. We didn't stroke the check for it till we finished our PDI. The service shop was very busy and were delivering a couple of units most days. We are glad that they took this time and they showed us the checklist they used to go through the unit.

Ours was a 2018 Reflection also. Grand Design had quite a list that the dealer had to go through plus we had slide toppers to install plus install our Reese Elite Air Bourne Sidewinder pin box. I sure know I didn't want to try changing out myself. The thing weighs about 170#. I know when I put it together it was a job man handling the thing to install the turret on it and toque it to 250 lb ft. Then loosen it back up and torque back to 45 lb ft.

We are a little lucker than you as our dealer is only about an hour from us

Guys thanks for your input. I may not have made myself clear. I fulltime and been so for some time so I’m not in a rush to go out. I appreciate that they are thorough. I just expected them to have done most of this when they took delivery from the manufacturer and not wait until the customer paid for it. Then I would assume they would take a couple of days to double check it after the sale. Their response to me is that is their company policy because they didn’t want to get one ready and then a customer back out. To me that means they won’t guarantee anything until it’s sold, therefor what you We present on our lot isn’t necessarily sound but we’ll check it out after you own it.

When you pick it up make arrangements to stay overnight at the dealer lot or an RV park in the area so you can test every system and machanical part of the RV

newman fulltimer wrote:

newman fulltimer wrote:
Dealer must be slow to only be a week out

And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel

If they bother to actually hook stuff up...or install it in the proper flow direction...

Lyle

(Colonoscopy tomorrow must have kicked the cynic gear into OD...)