A few months after buying our new 5er I changed the antenna to a Jack digital antenna. The thing would only get a very few channels and none at all in places where we had good reception in our previous trailer. Well I fought this on several trips but never thought about changing out the antenna, after all it couldn't be bad it was brand new, right? Wrong!!!!While preparing for our trip this week to San Diego I got up on the roof and changed out the antenna and voila! I now have good OTA reception once again. Now I have a Jack antenna that is a bit over 1.5 years old and I would imagine out of warranty and it was bad right out of the box. Well that is the price I have to pay for not being more diligent in following through with the problem in the beginning. Lesson learned. I have sent an email to King Controls customer service to see if maybe they would do something for me but I'm not expecting them to since it is over a year old, worth a shot though.Steve

It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.

HappyKayakers wrote:It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.Shouldn't matter which way it is mounted, you can rotate it and point to the broadcast antennas.

Did you fellas see a big difference in the range of where you can receive a TV signal after changing?We are usually so far away from the city I'm lucky to get one channel.

As a tech, I have found that "out of the box" is the most common time for an electronic item to have problems, and it doesn't matter how expensive or high end the item is. It just means that the high end stuff USUALLY has faster and better customer service and more support from the manufacturer.We, being nice people just don't like to have to rock the boat, and call to have things repaired, so we wait, not really using the item, and then we take the hit later to get it repaired. This is a very common scenario I run into with customers, and it's hard for me as a tech because my hands are tied if it is out of warranty, and the manufacturer won't cover it.

57 Panhead wrote:HappyKayakers wrote:It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.Shouldn't matter which way it is mounted, you can rotate it and point to the broadcast antennas.My point exactly. I was aiming the wrong end towards the broadcast towers. Once I rotated the antenna and rescanned, life was good.

Jacked by Jack (It's my own darn fault) | Good Sam Community

15 Replies

HappyKayakers
Explorer III
Jan 22, 2014
57 Panhead wrote:
HappyKayakers wrote:
It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.

Shouldn't matter which way it is mounted, you can rotate it and point to the broadcast antennas.

My point exactly. I was aiming the wrong end towards the broadcast towers. Once I rotated the antenna and rescanned, life was good.
btd35
Explorer
Jan 22, 2014
As a tech, I have found that "out of the box" is the most common time for an electronic item to have problems, and it doesn't matter how expensive or high end the item is. It just means that the high end stuff USUALLY has faster and better customer service and more support from the manufacturer.

We, being nice people just don't like to have to rock the boat, and call to have things repaired, so we wait, not really using the item, and then we take the hit later to get it repaired. This is a very common scenario I run into with customers, and it's hard for me as a tech because my hands are tied if it is out of warranty, and the manufacturer won't cover it.
AZ_T_T
Explorer
Jan 22, 2014
Did you fellas see a big difference in the range of where you can receive a TV signal after changing?

We are usually so far away from the city I'm lucky to get one channel.
57_Panhead
Explorer
Jan 22, 2014
HappyKayakers wrote:
It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.

Shouldn't matter which way it is mounted, you can rotate it and point to the broadcast antennas.
HappyKayakers
Explorer III
Jan 22, 2014
It's possible that you got a bad unit out of the box but without knowing how you set it up, that's hard to know. I love my Jack antenna but when I first got it I was pointing it 180 degrees the wrong way. Once I figured that out it's been clear sailing.

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Jacked by Jack (It's my own darn fault)

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