I want to caution anyone thinking about purchasing a Keystone product. My roof rubber came off suddenly. I have taken care of all seals every year. They had me take it to an authorized repair facility where I was told the roof was not put on properly. Keystone RV was given that information but denied repairs saying it was four years out of warranty. Buyer beware. Now stuck with $6,000 repair!

That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.

The rubber itself is usually guaranteed for 10 years. The installation is guaranteed under warranty for only 1 year. You past your "warranty" period. It's Keystone's loop hole. I know, been there, done that. Not with a roof, but with other "things" over the years. I'm on my 3rd Keystone manufactured RV. If you understand the rules, they are no different than any other manufacturer. They all suck! That's why owners have to meticulously tend to everything on their own RV's. They are not 'plug and play and forget it" systems. This causes a lot of confusion, frustration, aggravation, and disappointment for a lot of people who are not prepared to do some due-diligence themselves.

cavie wrote:That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.X2... Almost NOTHING will happen 4 years out of warranty. with ANY manufacturer..change it out to RV Roof Armor, or Flex Armor and forget it....

If it was said it was installed improperly do some calling yourself. Don’t rely on a dealer to do that. Keystone MAY cover part of it. Trailer Life magazine may be able to help also.

FlatBroke wrote:If it was said it was installed improperly do some calling yourself. Don’t rely on a dealer to do that. Keystone MAY cover part of it. Trailer Life magazine may be able to help also.What he^^^^ said! Also, I'd talk to my insurance company about it. Get them involved and maybe =they= can recover something from Keystone.Lyle

Keystone RV | Good Sam Community

14 Replies

FlatBroke
Explorer II
Sep 06, 2019
If it was said it was installed improperly do some calling yourself. Don’t rely on a dealer to do that. Keystone MAY cover part of it. Trailer Life magazine may be able to help also.
ford_truck_guy
Nomad
Sep 06, 2019
cavie wrote:
That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.

X2... Almost NOTHING will happen 4 years out of warranty. with ANY manufacturer..

change it out to RV Roof Armor, or Flex Armor and forget it....
DutchmenSport
Explorer
Sep 06, 2019
The rubber itself is usually guaranteed for 10 years. The installation is guaranteed under warranty for only 1 year. You past your "warranty" period. It's Keystone's loop hole. I know, been there, done that. Not with a roof, but with other "things" over the years. I'm on my 3rd Keystone manufactured RV. If you understand the rules, they are no different than any other manufacturer. They all suck! That's why owners have to meticulously tend to everything on their own RV's. They are not 'plug and play and forget it" systems. This causes a lot of confusion, frustration, aggravation, and disappointment for a lot of people who are not prepared to do some due-diligence themselves.
cavie
Explorer
Sep 06, 2019
That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.

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