Forum Discussion

kydale's avatar
kydale
Explorer
Jul 04, 2013

My experience with owning a new 38tksb3 Mobile Suites

Just returned from my dealer, RV for Less in Knoxville. I took delivery last October. We were back for some needed repairs. This is my 2nd new 5er and first MS. I knew I would have issues, everyone does to some degree. We spend about 6 months off and on each year in ours. I emailed them to schedule the repairs, took the unit down there, dropped it off and came home. They called to let us know they wouldn't have it ready at the first estimate and why. About a week later they call to tell us everything fixed and we could come and get it at our leisure. We picked it up yesterday. Everything fixed. They went thru each repair with me and gave me another lesson on the level up system. Ken and the whole crew is a good bunch of people. This is the way it should work. We are happy campers!

6 Replies

  • kydale's avatar
    kydale
    Explorer
    Jul 04, 2013
    That's the reason I wanted to post my experience. My first new 5er dealer experience was totally opposite. We post bad our experience much more often than the good ones. One could get paranoid about RV ownership from reading these boards.
  • Rob_Fla's avatar
    Rob_Fla
    Explorer
    Jul 04, 2013
    Great feedback on RVs for Less, good customer service is hard to find.
    Since we fulltime, good service is important to us as leaving our home at a dealer for a week or two for repairs is not going to work unless we live at the dealer for a few weeks!!!!
    Sounds like most of the problems with your MS were not to major and easily taken care of.
  • kydale's avatar
    kydale
    Explorer
    Jul 04, 2013
    Several....
    1. Light in basement wouldn't work. They showed me where the second switch was located.
    2. Level up system front jacks wouldn't respond properly. Cause battery was bad, who would of thought it.. They replaced the battery at no cost to me. Gave me another lesson on how to use it. I really like that system.
    3. I have oil filled wheel bearings and one was leaking. Cap was cracked because it was cross threaded at install. They also replaced the bearing because of moisture.
    4. Vanity slide was not touching the trailing vertical wiper like I thought it should. They installed a wider wiper.
    All these things at no cost to me. My wife ask them to install an electrical outlet in the coach. They charged for that.
    I really like that dealership.
  • rtazz17's avatar
    rtazz17
    Explorer
    Jul 04, 2013
    Yes agreed because it seems customer service is obsolete now a days.
  • 2edgesword's avatar
    2edgesword
    Explorer
    Jul 04, 2013
    Great to here you found a place that understands the meaning of customer service. Enjoy!

About Fifth Wheel Group

19,039 PostsLatest Activity: Jan 28, 2022