Forum Discussion

ramyankee's avatar
ramyankee
Explorer
Jul 10, 2019

Our good friends got a new Cedar Creek...

I guess it is actually a 2020. They didn't want to purchase from their local dealer, that huge nation wide chain. So they chose a dealer that they felt comfortable with, a dealer in Ukiah Ca...
Since neither have the class A license he delivered it to them. They are taking the training for the license so officially they have never driven it...
Now comes the good part. The husband was glancing at the 5th wheel, looked up and thought something looked out of whack. Went out bought a longer ladder and when he got level with the roof saw that it had peeled back from the front cap and a bit from the drivers side. His dealer said take pictures and turn in a claim. Side note, before they saw the damage it had rained on it...
Question: what are the chances of telling Cedar Creek they would sure like a NEW replacement? What are the chances of water damage that may end up biting them in the butt later? What are recommendations? Has this happened to anyone?
She has retired within the year and he is retiring at the end of the year. Their FIRST rv ever and now they are both a bit ticked...

Thank you
  • opnspaces's avatar
    opnspaces
    Navigator II
    Jul 10, 2019
    Get a tarp or something on it right now. depends on how much it rained as to how much damage there might be. It could be no damage, or it could turn into extensive damage. the only way is to get it to the dealer so they can start inspecting it. But if I were them I would insist that it stays tarped or stored indoors until it was repaired. Many dealers are prone to parking things in the back lot out in the weather for weeks or months while they wait for warranty claims to go through.

    Wanting a new one is a normal reaction and I would have the same reaction. Unfortunately that is not likely to happen and they are stuck with the unit they received.

    I've never owned a 5th wheel, but is it common to need a class A license to pull one?
  • ependydad's avatar
    ependydad
    Explorer
    Jul 10, 2019
    The only time I've heard of RV manufacturers taking rigs back is with legal action. If they're willing to get lawyers involved, they may be able to get the manufacturer to take it back.

    Otherwise, I'd wait and see what the manufacturer will do. I'd personally be calling Cedar Creek vs. waiting to hear back from what the dealer does/says.

    Often times, a factory return is in order.

    I'd definitely be up there patching it in some way temporarily to avoid any further water intrusion.

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