Pin Box wing set issue...
Hi, new to the forum but looking for some advice from people with experience in dealing with RV dealer/manufacture... and if its worth the battle?
back story, last spring we bought a brand new Northwood Fiver from a local dealer and when we went to go pick it up in our new Ram pickup, it was sitting to high in the front so the dealer and I tried to adjust the pin box up to its highest setting. When doing so we noticed the pin box was very tight and the wing set was bet outward a bit. We were short for time so we ended up making modifications to the truck/hitch so that we could at least go on our trip only weeks away and the dealer said they would fix the problem... The RV towed fine but the nose was still higher then it should have been. After the season ended we dropped off the RV at the dealer for some minor stuff and the pin box issue. After several emails and calls to the dealer I stopped in and asked for a status. After having the RV for 2 months, they said the manufacture has refused to take responsibility because the wing set is defective and that its Lipperts problem even though they welded this to their frame, which they make in house (Northwood). Then the dealer told me they are grinding on the side of the pin box so it will fit and have been "for days".
I dont accept this as a solution to the problem... either the frame was not aligned when welded or they welded a defective part to their frame... Like most fivers, it was not cheap and should not come with non-repairable issues
Is this worth the fight? Should I take it up with the dealer or manufacturer? Or should I just accept that this RV will forever have a messed up wing set and the only pin box that will fit is the one they grinded...?
pictures here
https://drive.google.com/open?id=17BqKUR6rfdXoSA-B5OHkMh0_u3xEfhRh
https://drive.google.com/open?id=1IoQwV9NTdbkrP6yKjFH7KUnp2xB1KvDw
https://drive.google.com/open?id=1Sz9rsbEZl-qvnMvswLTu9N1ogwr931Dz
https://drive.google.com/open?id=1Cm3JgzV0JrR5SMkmPX8VzvfFuwJHFOiL
back story, last spring we bought a brand new Northwood Fiver from a local dealer and when we went to go pick it up in our new Ram pickup, it was sitting to high in the front so the dealer and I tried to adjust the pin box up to its highest setting. When doing so we noticed the pin box was very tight and the wing set was bet outward a bit. We were short for time so we ended up making modifications to the truck/hitch so that we could at least go on our trip only weeks away and the dealer said they would fix the problem... The RV towed fine but the nose was still higher then it should have been. After the season ended we dropped off the RV at the dealer for some minor stuff and the pin box issue. After several emails and calls to the dealer I stopped in and asked for a status. After having the RV for 2 months, they said the manufacture has refused to take responsibility because the wing set is defective and that its Lipperts problem even though they welded this to their frame, which they make in house (Northwood). Then the dealer told me they are grinding on the side of the pin box so it will fit and have been "for days".
I dont accept this as a solution to the problem... either the frame was not aligned when welded or they welded a defective part to their frame... Like most fivers, it was not cheap and should not come with non-repairable issues
Is this worth the fight? Should I take it up with the dealer or manufacturer? Or should I just accept that this RV will forever have a messed up wing set and the only pin box that will fit is the one they grinded...?
pictures here
https://drive.google.com/open?id=17BqKUR6rfdXoSA-B5OHkMh0_u3xEfhRh
https://drive.google.com/open?id=1IoQwV9NTdbkrP6yKjFH7KUnp2xB1KvDw
https://drive.google.com/open?id=1Sz9rsbEZl-qvnMvswLTu9N1ogwr931Dz
https://drive.google.com/open?id=1Cm3JgzV0JrR5SMkmPX8VzvfFuwJHFOiL
