Keystone Cougar Warranty DENIAL!
18 hours after hookup, after water had been hot using electric only, the water got cold; used propane rest of 3-day camp. Took to Camping World (CW) for warranty service; technician reported thermosta...
Forum Discussion
We all know that money is not the issue but the arrogance displayed is. Thank you for posting Jet. For whether the Cougar manufacturer understands it or not, the customers always win in the end.
If resolution of this incident is on your radar then several here have given you some very good advice. Take a deep breath, focus on the facts, and continue up the food chain. I for one would pursue this just out of principle.
Personally I will be shocked if the da’King does not get a reality check from upper management in the end. If not then we will know that this company is headed for the corporate scrap heap like so many others that have lost their focus. It may take some time but the outcome is inevitable.
If resolution of this incident is on your radar then several here have given you some very good advice. Take a deep breath, focus on the facts, and continue up the food chain. I for one would pursue this just out of principle.
Personally I will be shocked if the da’King does not get a reality check from upper management in the end. If not then we will know that this company is headed for the corporate scrap heap like so many others that have lost their focus. It may take some time but the outcome is inevitable.
