b_pilot wrote:
We have a 38ft Bighorn 5th wheel. It is a 2010 but we bought it in 2009 so it is 5 years old. Regrettably, we have had a multitude of problems with the trailer. Too many to list in this post. However, after 5 years we can now go on trips and not have much go wrong. We have always liked the layout of the interior and have had good experiences with Heartland customer service. I think we got the trailer that was built on Monday morning when the workers were mad about having to go to work.:) Even with our problems, we would consider another Bighorn when we start to look again. There is no quality control in the manufacture of RVs.
Every time that I read "There is no quality control in the manufacture of RVs" I shudder. Quality Control is a measurement system. Management determines what level of quality is acceptable. If management doesn't care about quality, they ignore what Quality Control tells them. Management determines what is acceptable, not the quality system. A company can be ISO and QS certified and still have crummy quality, because those certifications only assure that quality is measured and the results are available for review, not that anyone in management does or cares.
