Forum Discussion
agesilaus
Apr 19, 2016Explorer III
I ended up with both in a single year because GS unexpectedly gave me an additional year--Gratis. And I needed roadside service that year. In my opinion they are basically the same, that is local service where you are broken down depends on the quality of the local ERS contractor. Neither service owns any tow trucks, they just contract with tow truck services around the country.
If you need help in an area where the local contractor is good, then you will praise whichever ERS you have. If the local guy is not so good or if he is just busy you will curse the ERS. So it's all in the luck of where you break down.
I will say that the people who answer the phone for both ERS are awful. They cannot take GPS data to locate you. And they expect you to tell them the nearest town with one of their contractors. If you break down on some stretch of road in rural Arkansas(or insert your own remote local here) be prepared to pull out your hair before you are done on the phone.
If you need help in an area where the local contractor is good, then you will praise whichever ERS you have. If the local guy is not so good or if he is just busy you will curse the ERS. So it's all in the luck of where you break down.
I will say that the people who answer the phone for both ERS are awful. They cannot take GPS data to locate you. And they expect you to tell them the nearest town with one of their contractors. If you break down on some stretch of road in rural Arkansas(or insert your own remote local here) be prepared to pull out your hair before you are done on the phone.
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