I think they all use low bidders for their contractors. Good Sam sent out a guy to change my fifth wheel tire after a blowout and all he had was a tire iron and a small floor jack that wouldn't even reach the axle or frame. After I rode the good tire up on some Lynx levelers and found some 2x6's to put under his jack, we got the tire off. Now I carry my own floor jack. So even though I thoroughly explained to the GS guy on the phone what type of rig I had and what the problem was, the responder was clueless and ill-prepared. I still carry GS just in case I can't fix something myself, but my expectations aren't too high.