Have you replaced the battery in the remote ? The remote can control MANY things, or just a few, depends on what your 5er has programed.
There IS a RESET button in the front storage - it should have a red
arrow on it.
When I replaced my battery I had to go thru the WHOLE program to find the corresponding action to the # on the remote. For example - set up incorrect and you push the slide out signal - and the awning would come out. I spent some trial and error time to get mine all reset - so I wrote the instruction down - in case it happened again.
I got no help from Keystone, or dealer. I finally found a link to remotes on a Heartland page. Goto heartland page & look up remote it probably is still there. It controls Lights, frnt & rr legs, slide outs & awning on mine - some have other things depending on how your unit is configured.
Sorry I dont have a link, but I printed the one I found and it's in my Keystone Cougar HC - 100 mi. away.
Hope this helps.
Barry
I believe it is a lippert remote -(but could be wrong on that)