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porknbeanr's avatar
porknbeanr
Explorer
Jul 18, 2013

Wheel Fell Off... It fell the hell off!

Headed out of town on vacation and in my side mirror I notice the wheel on driver side front axle of my Toy Hauler is sticking out about 5 or 6 inches beyond the fender! I immediatly pull over and find the wheel has slid off the spindle past the castle nut. After being towed to dealer we found the brake drum broken, the backing plate and brake shoes bent and the bearings destroyed. Everyone at the dealer has a different idea of what may have happened and of course they all said they had never seen anything like it before. Anyway, the people at Giant RV Murrieta Ca. were all over it when I told them we were on vacation and all our clothing and food for a week was in the Trailer. Even though they were swamped, they ran down the parts and had it fixed in less than 24 hours. Two thumbs up for Greg in the Service Dept. at Giant RV. (not so much for Lippert)
Thankfully my wife talked me into purchasing an extended warranty earlier this year so we are covered.
Toy Haulers
  • BobWanderer's avatar
    BobWanderer
    Explorer
    Jul 19, 2013
    Glad you got it fixed that fast, good to hear Giant R V went above and beyond to get you back on the road.
    I would say it was an outer bearing that went bad and things self destructed after that.
    Seen that many times over the years. Hope they changed the drum/bearings/complete brake assembly and checked the other wheels as well. if not, that should be on your list when vacation is over.
    Giant in Murrieta is one of the dealers we have shopped recently, thats a huge plus for their service.
  • 2edgesword's avatar
    2edgesword
    Explorer
    Jul 19, 2013
    Very glad to hear the dealer came through for you. It's no fun when these things happen but fortunately no one was injured and it sounds like you found a dealer that understands the meaning of customer service.
  • n7bsn's avatar
    n7bsn
    Explorer
    Jul 19, 2013
    Good for them, and good for you praising them for it.
  • DCWirey's avatar
    DCWirey
    Explorer
    Jul 19, 2013
    We had almost the same thing happen last fall on our 44' voltage toyhauler, only 6 moths old and 2000 miles later headed to AZ. for the winter. We had stopped for fuel and checked everything out and headed down the road. 2 miles later we noticed smoke out the drivers side window, we pulled off and noticed the wheel at an odd angle. Jacked it up and the wheel fell off into my legs. Luckily we had just passed the Flagstaff, AZ. camping world. They were SUPER to us, but we had to sit a week because ours was under warranty from Lippert and they would not authorize a repair but sent a whole new axle to camping world. Camping World at Flagstaff,AZ. was outstanding to us while we waited on the axle. They also said they had not seen anything like this before and related ours to a bad bearing.
  • Poppy___Nana's avatar
    Poppy___Nana
    Explorer
    Jul 19, 2013
    It is always nice to hear of a "thumbs up" customer/dealer relationship!

    Enjoy your vacation!

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