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Dave_From_AK
Explorer
Nov 10, 2014

Online ordering hassles

We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.


Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.
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I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.


Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.","body@stringLength":"1454","rawBody":"We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.


Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.","kudosSumWeight":0,"postTime":"2014-11-10T12:28:43.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1490513_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5847},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today. On Saturday, I ordered an RC plane from 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text-transform: none;\n\n &:hover {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n }\n }\n }\n }\n }\n}\n\n.footer-terms {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: $theme-space-small 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n padding: 0;\n }\n\n > .row {\n padding-bottom: $theme-space-small;\n\n @media screen and (min-width: 992px) {\n padding-bottom: $theme-space-base;\n }\n\n &.footer-terms-order-1 {\n order: 1;\n }\n\n &.footer-terms-order-2 {\n order: 2;\n }\n }\n}\n\n.footer-bottom {\n @media screen and (min-width: 992px) {\n padding-top: $theme-space-small;\n }\n\n .footer-bottom-list-center {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 $theme-space-base;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid $goodsam-gray-700;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: $theme-type-size-small;\n padding: $theme-space-small;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: $theme-type-size-xsmall;\n padding: 0 12px 0 $theme-space-small;\n }\n }\n }\n }\n}\n\n.copyright {\n color: $goodsam-gray-footer;\n font-size: $theme-type-size-base;\n margin-bottom: 0;\n\n @media screen and (min-width: 992px) {\n margin-bottom: $theme-space-small;\n }\n}\n\n#gsFooterSocial,\n.gsFooterSocial {\n background: $goodsam-gray-200;\n padding: 0 calc($theme-space-small + $theme-space-xsmall);\n .footerSocialItems,\n #footerSocialItems {\n text-align: center;\n\n @media screen and (min-width: 767px) {\n text-align: left;\n }\n }\n\n .footerSocialItems ul,\n #footerSocialItems ul {\n list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam Campground","custom.footer.col02.url.03":"https://www.goodsamnetwork.com/","custom.footer.col02.text.04":"Good Sam Rewards Visa","custom.footer.col02.url.04":"https://www.goodsam.com/creditcard/","custom.footer.col02.text.05":"About Marcus Lemonis","custom.footer.col02.url.05":"https://www.goodsam.com/about-marcus-lemonis/","custom.footer.col03.text.01":"RV Sales","custom.footer.col03.url.01":"https://rv.campingworld.com/","custom.footer.col03.text.02":"RV Gear","custom.footer.col03.url.02":"https://www.campingworld.com/shop/","custom.footer.col03.text.03":"RV Maintenance & Repair","custom.footer.col03.url.03":"https://rv.campingworld.com/service/","custom.footer.col03.text.04":"Good Sam Membership & Services","custom.footer.col03.url.04":"https://www.goodsam.com/","custom.footer.col03.text.05":"Campground Solutions","custom.footer.col03.url.05":"https://campgroundsolutions.goodsam.com/","custom.footer.col04.text.01":"Helpful Articles and Tips","custom.footer.col04.url.01":"https://www.goodsam.com/article","custom.footer.col05.text.01":"Good Sam Apps","custom.footer.col05.url.01":"https://www.goodsam.com/rv-camping-apps/","custom.footer.col05.text.02":"Take Good Sam apps on your next RV Trip!","custom.footer.col05.url.02":"https://www.goodsam.com/rv-camping-apps/","custom.footer.col06.text.01":"Customer Service Phone Number:","custom.footer.col06.phone.number":"866-205-7451","custom.footer.col06.text.02":"Club contact number 866-205-7451","custom.footer.col06.url.02":"tel:866-205-7451","custom.footer.row01.logo.text":"Good Sam Home","custom.footer.row01.text.01":"Blog","custom.footer.row01.url.01":"http://blog.goodsam.com/","custom.footer.row01.text.02":"Careers","custom.footer.row01.url.02":"https://www.campingworldcareers.com/","custom.footer.row01.text.03":"Contact Us","custom.footer.row01.text.toggle":"Click to expand","custom.footer.row01.text.04":"Good Sam","custom.footer.row01.url.04":"https://www.goodsam.com/contact/","custom.footer.row01.text.05":"Camping World","custom.footer.row01.url.05":"https://www.campingworld.com/contact/","custom.footer.row01.text.06":"RV Sales","custom.footer.row01.url.06":"https://rv.campingworld.com/contact","custom.footer.row02.text.01":"Privacy Policy","custom.footer.row02.url.01":"https://www.goodsam.com/privacy-policy.aspx","custom.footer.row02.text.02":"California Privacy Rights","custom.footer.row02.url.02":"https://www.goodsam.com/privacy-policy.aspx#calinevada","custom.footer.row02.text.03":"Investor Relations","custom.footer.row02.url.03":"http://investor.campingworld.com","custom.footer.row02.text.04":"Terms of Use","custom.footer.row02.url.04":"https://www.goodsam.com/terms.aspx","custom.footer.row02.text.05":"Accessibility Commitment","custom.footer.row02.url.05":"https://www.goodsam.com/accessibility-commitment.aspx","custom.footer.row02.text.06":"Team Member Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 83.33333333%;\n}\n.custom_widget_CustomFooter_col-xs-12_hp49n_87,\n.custom_widget_CustomFooter_col-sm-4_hp49n_88,\n.custom_widget_CustomFooter_col-sm-12_hp49n_89,\n.custom_widget_CustomFooter_col-md-2_hp49n_90,\n.custom_widget_CustomFooter_col-md-8_hp49n_91,\n.custom_widget_CustomFooter_col-md-10_hp49n_92,\n.custom_widget_CustomFooter_col-md-12_hp49n_93,\n.custom_widget_CustomFooter_col-lg-2_hp49n_94,\n.custom_widget_CustomFooter_col-lg-8_hp49n_95,\n.custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n}\n@media screen and (min-width: 767px) {\n .custom_widget_CustomFooter_col-md-2_hp49n_90 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-8_hp49n_91 {\n width: 66.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-10_hp49n_92 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-md-12_hp49n_93 {\n width: 100%;\n }\n}\n@media screen and (min-width: 992px) {\n .custom_widget_CustomFooter_col-lg-2_hp49n_94 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-lg-4_hp49n_123 {\n /* faking it; should be 33.33333333% */\n width: 25%;\n }\n\n .custom_widget_CustomFooter_col-lg-8_hp49n_95 {\n /* faking it; should be 66.66666667% */\n width: 75%;\n }\n\n .custom_widget_CustomFooter_col-lg-10_hp49n_133 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n }\n}\n.custom_widget_CustomFooter_pull-left_hp49n_142 {\n float: left;\n width: 100%;\n\n @media screen and (min-width: 767px) {\n float: none;\n width: auto;\n }\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n}\n.custom_widget_CustomFooter_pad-bottom-20_hp49n_156 {\n padding-bottom: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-20_hp49n_160 {\n padding-top: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-30_hp49n_164 {\n padding-top: calc(0.9375rem * 2);\n}\n.custom_widget_CustomFooter_pad-top-40_hp49n_168 {\n @media screen and (min-width: 992px) {\n padding-top: 2.5rem;\n }\n}\n.custom_widget_CustomFooter_margin-left-20_hp49n_174 {\n @media screen and (min-width: 992px) {\n margin-left: 1.25rem;\n }\n}\n.custom_widget_CustomFooter_margin-top-20_hp49n_180 {\n @media screen and (min-width: 992px) {\n margin-top: 1.25rem;\n }\n}\n.custom_widget_CustomFooter_text-center_hp49n_186 {\n text-align: center;\n}\n.custom_widget_CustomFooter_text-right_hp49n_190 {\n text-align: right;\n}\n.custom_widget_CustomFooter_text-smaller_hp49n_194,\n.custom_widget_CustomFooter_text-small_hp49n_194 {\n font-size: 0.75rem;\n}\n.custom_widget_CustomFooter_text-large_hp49n_199 {\n font-size: 1.25rem;\n}\n.custom_widget_CustomFooter_footer-contact_hp49n_203 {\n p {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n .custom_widget_CustomFooter_text-small_hp49n_194 {\n @media screen and (max-width: 991px) {\n font-size: 1rem;\n }\n }\n }\n\n .custom_widget_CustomFooter_icon-gs-app_hp49n_221 {\n margin-right: 1.25rem;\n max-width: 2.375rem;\n padding-right: 0.125rem;\n padding-top: 0.125rem;\n\n @media screen and (min-width: 992px) {\n margin-left: 8.75rem;\n margin-right: 0;\n }\n }\n\n .custom_widget_CustomFooter_gsi-icon-phone_hp49n_233 {\n margin-bottom: -0.125rem;\n margin-right: 0.625rem;\n max-height: 1.25rem;\n width: 1.25rem;\n\n @media screen and (min-width: 992px) {\n margin-right: 0;\n }\n }\n}\n.custom_widget_CustomFooter_footer-link_hp49n_245 {\n a,\n button {\n color: #dfdfdf;\n padding: 0 0.75rem 0 0.625rem;\n }\n\n li:last-child a {\n padding-right: 0;\n }\n}\n.custom_widget_CustomFooter_footer-top-links_hp49n_257 {\n padding-left: 0;\n list-style: none;\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n margin-bottom: 0.625rem;\n font-size: 1rem;\n\n @media screen and (max-width: 480px) {\n flex-direction: column;\n }\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n margin-bottom: 1.25rem;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n padding: 0;\n }\n }\n}\n.custom_widget_CustomFooter_footer-top_hp49n_257 {\n border-bottom: 2px solid #c7c7c7;\n display: block;\n margin: auto;\n padding-top: 0.625rem;\n text-align: center;\n\n @media screen and (min-width: 992px) {\n text-align: left;\n }\n\n .custom_widget_CustomFooter_footer-logo_hp49n_297 {\n max-height: 3.75rem;\n max-width: 8.75rem;\n padding: 0.625rem;\n padding-left: 0;\n padding-top: 0;\n }\n\n .custom_widget_CustomFooter_footer-list_hp49n_305 {\n display: flex;\n justify-content: center;\n align-items: center;\n list-style: none;\n margin-bottom: 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n float: right;\n }\n\n li {\n display: inline-block;\n padding: 0.625rem 0.3125rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n float: left;\n padding: 0;\n\n &:last-child {\n border-right: 0;\n }\n }\n\n a,\n button {\n font-size: 0.75rem;\n text-transform: uppercase;\n\n @media screen and (max-width: 768px) {\n display: block;\n padding: 0.625rem;\n }\n\n @media screen and (min-width: 992px) {\n font-size: 0.875rem;\n }\n }\n\n .custom_widget_CustomFooter_dropup_hp49n_346 {\n background-clip: padding-box;\n border: none;\n font-size: 0.875rem;\n list-style: none;\n padding-left: 0.3125rem;\n position: relative;\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n\n &:hover {\n .custom_widget_CustomFooter_dropdown-menu_hp49n_359 {\n display: block;\n }\n }\n }\n\n .custom_widget_CustomFooter_footer-dropup-toggle_hp49n_365 {\n background: none;\n border: 0;\n padding: 0;\n\n .custom_widget_CustomFooter_fa-angle-up_hp49n_370 {\n /* @include li-icon ($fa-var-angle-up, $pseudo: before, $size: $theme-type-size-base, $color: $goodsam-gray-footer);\n padding-left: $theme-space-xsmall;\n padding-right: $theme-space-xsmall; */\n }\n }\n\n .custom_widget_CustomFooter_dropdown-menu_hp49n_359 {\n background-color: #fff;\n border-radius: 0.25rem;\n bottom: 100%;\n margin: 0.125rem 0 0;\n min-width: 10rem;\n padding: 0.3125rem 0;\n position: absolute;\n right: 0;\n\n li {\n border-right: 0;\n float: none;\n text-align: left;\n\n @media screen and (max-width: 768px) {\n display: block;\n }\n\n a {\n color: #474442;\n display: block;\n text-transform: none;\n\n &:hover {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n }\n }\n }\n }\n }\n}\n.custom_widget_CustomFooter_footer-terms_hp49n_412 {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 0.625rem 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n padding: 0;\n }\n\n > .custom_widget_CustomFooter_row_hp49n_60 {\n padding-bottom: 0.625rem;\n\n @media screen and (min-width: 992px) {\n padding-bottom: 1.25rem;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-1_hp49n_431 {\n 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After they placed a hold on it I explained what we were doing and that we would be traveling all over the USA. I have not had a problem with the card company since, they have learned over time the way we move about. Last Spring as we traveled north someone in GA acquired my CC number, I was contacted about several small charges made a few weeks after we had passed through none were made by me. They knew by fuel charges we were well out of that area and I never charge small amounts, under $10. 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They obviously have much more sophisticated fraud detection systems than some mom & pop operation.

Anyone asking for that kind of personal information loses my business immediately!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"207","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-19T08:11:13.000-08:00","lastPublishTime":"2014-11-19T08:11:13.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490530","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:105186":{"__typename":"User","id":"user:105186","uid":105186,"login":"SanCap","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2004-08-09T14:07:27.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-12.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:105186"},"ModerationData:moderation_data:1490529":{"__typename":"ModerationData","id":"moderation_data:1490529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490529":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:105186"},"id":"message:1490529","revisionNum":1,"uid":1490529,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490529"},"body":"
Dave From AK wrote:
jimandsue60 wrote:
What RC plane did you order?
Parkzone Ember 2


That looks great as well as the price.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-19T02:58:15.000-08:00","lastPublishTime":"2014-11-19T02:58:15.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490529","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1490528":{"__typename":"ModerationData","id":"moderation_data:1490528","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490528":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:389879"},"id":"message:1490528","revisionNum":1,"uid":1490528,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490528"},"body":"
jimandsue60 wrote:
What RC plane did you order?
Parkzone Ember 2","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"66","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-18T13:25:20.000-08:00","lastPublishTime":"2014-11-18T13:25:20.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490528","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1490527":{"__typename":"ModerationData","id":"moderation_data:1490527","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490527":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:105186"},"id":"message:1490527","revisionNum":1,"uid":1490527,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490527"},"body":"
Dave From AK wrote:
We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.


Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.


What RC plane did you order?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-18T02:27:46.000-08:00","lastPublishTime":"2014-11-18T02:27:46.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490527","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:373337":{"__typename":"User","id":"user:373337","uid":373337,"login":"Ramen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-09-05T09:07:38.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-9.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:373337"},"ModerationData:moderation_data:1490526":{"__typename":"ModerationData","id":"moderation_data:1490526","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490526":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:373337"},"id":"message:1490526","revisionNum":1,"uid":1490526,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490526"},"body":".","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"1","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-11T08:33:31.000-08:00","lastPublishTime":"2014-11-11T08:33:31.000-08:00","metrics":{"__typename":"MessageMetrics","views":635},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490526","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:120293":{"__typename":"User","id":"user:120293","uid":120293,"login":"C-Bears","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-09-17T07:03:52.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-1.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:120293"},"ModerationData:moderation_data:1490525":{"__typename":"ModerationData","id":"moderation_data:1490525","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490525":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:120293"},"id":"message:1490525","revisionNum":1,"uid":1490525,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490525"},"body":"That company is going to have to get someone trained better in their fraud department!

There is no way they should have asked for all of that information in an email or otherwise. If they are getting burned with that many fake credit card orders then they need some policy changes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-11T02:12:50.000-08:00","lastPublishTime":"2014-11-11T02:12:50.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490525","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:216528":{"__typename":"User","id":"user:216528","uid":216528,"login":"SCVJeff","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2006-07-28T03:02:33.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-10.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:216528"},"ModerationData:moderation_data:1490524":{"__typename":"ModerationData","id":"moderation_data:1490524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:216528"},"id":"message:1490524","revisionNum":1,"uid":1490524,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490524"},"body":"
bp19 wrote:
It sounds like this company has been burned before. After a credit card fraud has been discovered, the credit card company charges back the selling company for the amount defrauded from the customers account. The selling company also becomes a victim too.

Nice they resolved the issue with a little communication.
yeah but requesting all this info in one bundle is unprofessional and just looking for a lawsuit. I'm surprised they didn't request a SS#","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-11-10T21:25:06.000-08:00","lastPublishTime":"2014-11-10T21:25:06.000-08:00","metrics":{"__typename":"MessageMetrics","views":633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FullTimeRVers/category:TRAVELCENTER/community:feyqc97479board:FullTimeRVersforum-board/message:1490513/message:1490524","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:337080":{"__typename":"User","id":"user:337080","uid":337080,"login":"bp19","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2004-01-18T17:15:16.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-10.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:337080"},"ModerationData:moderation_data:1490523":{"__typename":"ModerationData","id":"moderation_data:1490523","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1490523":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:337080"},"id":"message:1490523","revisionNum":1,"uid":1490523,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FullTimeRVersforum-board"},"parent":{"__ref":"ForumTopicMessage:message:1490513"},"conversation":{"__ref":"Conversation:conversation:1490513"},"subject":"Re: Online ordering hassles","moderationData":{"__ref":"ModerationData:moderation_data:1490523"},"body":"It sounds like this company has been burned before. After a credit card fraud has been discovered, the credit card company charges back the selling company for the amount defrauded from the customers account. The selling company also becomes a victim too.

Nice they resolved the issue with a little 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