Dave_From_AK
Nov 10, 2014Explorer
Online ordering hassles
We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.
On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:
Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:
* Photocopy of credit card used for this transaction (front and back of card)
* Photocopy of ID showing name and address, Drivers License or Passport preferred.
* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)
We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.
Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.
No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.
On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:
Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:
* Photocopy of credit card used for this transaction (front and back of card)
* Photocopy of ID showing name and address, Drivers License or Passport preferred.
* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)
We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.
Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.
No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.