1st time using RA- bad beginning, good end
I think the best way to start this is...here's a copy of what we emailed Marcus on Thursday, Feb. 13, 2014 a few minutes after 4pm:
We've been paying for your roadside assistance since 2010. Have never used it. Our car will not start and is in need of repair. Even though we are extremely rural, we are blessed with a wonderful mechanic just a few miles away. We called to find out if our Platinum Good Sam Roadside Assistance will cover the tow.
Do you have any idea how difficult your system is to work with? This is a simple tow. No emergency involved. The man I spoke with wanted to first call someone 100 miles away for a tow. I explained to him that's too far. Trying to find someone close was not going to happen. I did finally get him to look up towing in a town about 25 miles away. We have a very good tow service 11 miles away, but they are not in your network. It will be about $50.
We're just going to pay for the tow, which will happen tomorrow morning, and then submit for reimbursement. We are very sure anyone else would charge more than $50 and most likely not be as prompt.
We called for the paperwork to be sent to us so we can submit for reimbursement but we are told it will have to be reviewed to see "if" you will reimburse us since we are using out of network service.
We've paid for this service through 2015. Just a heads up. If this is turned down, especially after the ridiculous conversation we had to have about local vs not local service, not to mention what kind of delay it would be just to get someone out here from 100 miles away, we will not be renewing.
Shouldn’t be that difficult, especially when we're probably saving you money.
Within 15 minutes, we had a phone call from a Marcus Rapid Response team member. Problem solved. Car towed the next morning and we did't shell out a dime for the tow. All done.
The conclusion was not as smooth as it sounds, but we were satisfied with the final outcome. To give the whole story would take up too much space.
Thanks to Mark in CO for such a "rapid response" and a great outcome.
We've been paying for your roadside assistance since 2010. Have never used it. Our car will not start and is in need of repair. Even though we are extremely rural, we are blessed with a wonderful mechanic just a few miles away. We called to find out if our Platinum Good Sam Roadside Assistance will cover the tow.
Do you have any idea how difficult your system is to work with? This is a simple tow. No emergency involved. The man I spoke with wanted to first call someone 100 miles away for a tow. I explained to him that's too far. Trying to find someone close was not going to happen. I did finally get him to look up towing in a town about 25 miles away. We have a very good tow service 11 miles away, but they are not in your network. It will be about $50.
We're just going to pay for the tow, which will happen tomorrow morning, and then submit for reimbursement. We are very sure anyone else would charge more than $50 and most likely not be as prompt.
We called for the paperwork to be sent to us so we can submit for reimbursement but we are told it will have to be reviewed to see "if" you will reimburse us since we are using out of network service.
We've paid for this service through 2015. Just a heads up. If this is turned down, especially after the ridiculous conversation we had to have about local vs not local service, not to mention what kind of delay it would be just to get someone out here from 100 miles away, we will not be renewing.
Shouldn’t be that difficult, especially when we're probably saving you money.
Within 15 minutes, we had a phone call from a Marcus Rapid Response team member. Problem solved. Car towed the next morning and we did't shell out a dime for the tow. All done.
The conclusion was not as smooth as it sounds, but we were satisfied with the final outcome. To give the whole story would take up too much space.
Thanks to Mark in CO for such a "rapid response" and a great outcome.
