2014 Campground Directory

I called GS and they will be shipping the directory for $6.00, If you don't complain GS gives you nothing!

Moisheh

wbwood,

I think that you just broke the GS marketing code. In past years I always have received an email from GS offering the directory for around $16 including shipping. This year, NOTHING.

It appears that this "benefit" is not intended to be made known to the "masses", much like their GS insurance which has NEVER come close to other providers whenever I have shopped insurance.

There was a time, many years ago, when the GS club was intended to help other members. Now, it has become just another marketer trying to grab as many of our dollars as they can. You wouldn't believe (maybe you would)the multiple sales pitches that I had to turn down when I ordered my directory.

ETyson wrote:
Hello wbwood,

Yes, online banners and links do go to Camping World from our websites, as they are our online sales channel.

Camping World also does provide a variety of shipping rates and discounts, even free shipping, depending on the promotions they are running on their site at the time.

We will certainly look at making sure the shipping charge we have 'inhouse' are more in sync with Camping World where we can, to avoid this kind of confusion in the future.

I appreciate your feedback very much.

Regards,

Ellen Tyson
Sr Product & Marketing Manager
Good Sam RV Travel Guide

Thanks, but how is a good Sam club member supposed to know about the $6 shipping rate or where online can they order with that rate? The only thing I've heard is to call customer service. But how does a member know to do that, unless they by chance happen to call and ask. In today's world, more people prefer to do things online. I understand that there are those out there that will call but I think you should be offering it both ways.

Hello wbwood,

Yes, online banners and links do go to Camping World from our websites, as they are our online sales channel.

Camping World also does provide a variety of shipping rates and discounts, even free shipping, depending on the promotions they are running on their site at the time.

We will certainly look at making sure the shipping charge we have 'inhouse' are more in sync with Camping World where we can, to avoid this kind of confusion in the future.

I appreciate your feedback very much.

Regards,

Ellen Tyson
Sr Product & Marketing Manager
Good Sam RV Travel Guide

ETyson wrote:
Hello I work for the Good Sam RV Travel Guide and wanted to clarify the difference in the shipping costs you have found among different vendors inclusing ourselves, and clear any confusion casued by ealrier posts.

We do sell the Directory through our own Good Sam Member Services with the flat fee of $6 for s/h. Order line is: 1-800-234-3450, as well as inquiries on orders you have placed with Good Sam Member Services.

Camping World is one our distributors and just like other distributors that sell the directory - i.e Amazon, Barnes & Noble, RV dealers and distributors, then they have their own retail price and shipping costs they set, as well as free shipping offers, for example when they buy a certain amount of goods.

I will be sure to clear the confusion arising in our Good Sam Members Services agents that they need to be clear on the original source of the sale and that Camping World has it's own call center and ordering system.

Thank you for your feedback and comments - it is all taken seriously and is invaluable to us to ensure we improve our services.

Kind regards,

Ellen Tyson
Sr Product & Marketing Manager
Good Sam RV Travel Guide

Where on the www.goodsamclub.com website can one order the directory for $6 shipping? I found 2 places on the website to order it. One is a banner on the lower right side and another throught your shopping mneu link at the top. Both take me to the Campingworld.com website with the higher priced shipping.

So, even though Camping World and Good Sam Club have been basically made into one, Camping World is still considered an entirely different entity with an entirely different shipping rate? I would think that Camping World would have better shipping rates since they obviously ship way more stuff than the Good Sam Club part the entity does.

Put it on the GSC website at $6! And if it's there somewhere, put it where it can be found and not hidden.

Hello I work for the Good Sam RV Travel Guide and wanted to clarify the difference in the shipping costs you have found among different vendors inclusing ourselves, and clear any confusion casued by ealrier posts.

We do sell the Directory through our own Good Sam Member Services with the flat fee of $6 for s/h. Order line is: 1-800-234-3450, as well as inquiries on orders you have placed with Good Sam Member Services.

Camping World is one our distributors and just like other distributors that sell the directory - i.e Amazon, Barnes & Noble, RV dealers and distributors, then they have their own retail price and shipping costs they set, as well as free shipping offers, for example when they buy a certain amount of goods.

I will be sure to clear the confusion arising in our Good Sam Members Services agents that they need to be clear on the original source of the sale and that Camping World has it's own call center and ordering system.

Thank you for your feedback and comments - it is all taken seriously and is invaluable to us to ensure we improve our services.

Kind regards,

Ellen Tyson
Sr Product & Marketing Manager
Good Sam RV Travel Guide

I don't want to order the directory, but tried it myself. After entering my GS account number and inputing my zipcode, I get the following shiping rates after the $9.95 price:

Economy (10-14 Business Days) $10.00
UPS Ground (5-7 Business Days) $16.00
UPS 3 Business Days Select $23.00
UPS 2 Business Days Air $28.00
UPS Next Business Day Air Saver $70.00

haddy1 and All,

I do understand some of you have received incorrect information on the price and the shipping cost for the 2014 RV Travel Guide. Please note the price with shipping for a Good Sam Club member is $15.95. The cost of shipping is $6.00 and the cost for 2014 RV Travel Guide is $9.95. You can call member service any time 24/7 if you would like to place your order over the phone with a agent. Sorry for any inconvenience this problem might have caused.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

I too would like to know how to get $6 shipping. In the past, it usually cost me around $16 including shipping. The cheapest rate now is $9 shipping plus $9.95 plus tax.

I guess that's how GS treats its members once they have a monopoly on something.

OH48Lt,

Thank you for your time and post. At this time we are investigating the problem and corrected. Please feel free to call Good Sam Club member service at any time and place your order with a agent.

Call 1-800-234-3450 24/7

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com